River Courtney
New Port Richey,FL
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
4
4
years of professional experience
Work History
Computer Technician
Myself
02.2020 - Current
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Cashier
Old Bay Cafe
01.2020 - Current
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Associate
Lowes Hardware
12.2021 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Head Cashier
Chipotle Mexican Grill
07.2019 - 09.2021
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
GED -
Ged.com
Skills
- Training Junior Team Members
- Issue Resolution
- Computer Hardware Knowledge
- Help Desk Support
- Software Application Testing
- Reading Comprehension
- Technical Writing
- Computer Imaging
- Computer Troubleshooting
- Email Communication
- Programming
Timeline
Customer Service Associate
Lowes Hardware
12.2021 - 10.2022
Computer Technician
Myself
02.2020 - Current
Cashier
Old Bay Cafe
01.2020 - Current
Head Cashier
Chipotle Mexican Grill
07.2019 - 09.2021
GED -
Ged.com
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