River Dupin
Arlington,TX
Summary
Professional travel specialist with experience in corporate and leisure reservations, travel documentation, and vendor coordination. Known for clear communication, relationship management, and accurate booking support that improves service quality and client satisfaction.
Overview
1
1
Language
10
10
years of professional experience
Work History
Travel Consultant
JPMorgan Chase
02.2022 - 06.2026
- Managed domestic and international travel reservations using GDS platforms and online booking tools.
- Ensured itinerary accuracy while aligning bookings with corporate travel policy and client preferences.
- Resolved flight changes, cancellations, and disruptions with timely rebooking support.
- Advised travelers on fare rules, visa requirements, and destination-specific travel documentation.
- Coordinated vendor communication with airlines, hotels, and car rental partners for seamless arrangements.
- Tracked booking details and traveler updates to maintain consistent service delivery.
- Applied strong product knowledge to recommend cost-effective travel options and scheduling alternatives.
- Built strong relationships with clients through exceptional communication and personalized service.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Loan Solutions Specialist
Capital One
09.2016 - 2020
- Resolved customer inquiries using policy-guided account research and clear communication.
- Investigated account discrepancies, escalated complex issues, and coordinated timely resolutions.
- Supported clients through digital banking troubleshooting and product navigation.
- Documented case details accurately in CRM systems for compliant follow-up and audit support.
- Managed inbound/outbound calls to assist customers with all aspects of the loan modification program and/or collections
- Help identify eligibility and walk customers through the loan modification process and/or bring delinquent account current
- Prepared Loan modification agreements
- Applied risk and authentication procedures to verify customers and protect account security.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
Education
No Degree - Psychology
California State University of Los Angeles
Los Angeles, CAHigh School Diploma -
Blair High School
Pasadena, CA01-1997
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Exceptional customer service
- Advanced itinerary planning
- Travel planning
- Global travel experience
- Documentation preparation
- High volume environments
- Regulations and compliance
- Company branding
- Interpersonal communications
- Company guidelines and procedures
- Relationship management
- Cultural sensitivity
- Travel documentation
- GDS expertise
- Credit card payments
- Leisure travel
- Accommodations booking
- Cultural awareness
- Relationship building
- Payment processing
- Microsoft office
- Cancellation policies
- Data confidentiality
- Travel destination advice
- Cash handling
- Employee training
- Data entry
- Basic mathematics
- Team member collaboration
- Loyalty programs
Languages
English
Native or Bilingual
Timeline
Travel Consultant
JPMorgan Chase
02.2022 - 06.2026
Loan Solutions Specialist
Capital One
09.2016 - 2020
No Degree - Psychology
California State University of Los Angeles
High School Diploma -
Blair High School