River Underwood
Sioux City,IA
Summary
I am an incredibly motivated individual with strong communication and problem-solving strengths who also brings reliability, initiative, and a positive attitude to new challenges, no matter the difficulty. Eager to support team goals and contribute to workplace success.
Overview
1
1
year of professional experience
Work History
Support Lead
Five Below
Sioux City, IA
10.2025 - Current
- Assisted in training new team members on operational procedures and customer service standards.
- Supported daily store operations by maintaining inventory accuracy and organization.
- Collaborated with management to implement promotional displays and ensure product availability.
- Provided exceptional customer service, resolving issues and enhancing overall shopping experience.
- Executed cash handling procedures accurately during transactions, ensuring financial integrity.
- Engaged with team members to identify areas for process improvement and efficiency gains.
- Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Coordinated efforts with product management teams to ensure effective user experience based on customer feedback.
- Improved customer satisfaction by addressing and resolving support issues in a timely manner.
Education
High School Diploma -
Western Iowa Tech Community College
Sioux City, IASkills
- Team management
- Feedback management
- Customer service
- Customer engagement
- Relationship building
- Client communication
- Data entry
- Technical troubleshooting
- Training and coaching
- Documentation and reporting
- Issue resolution
- Support services
Timeline
Support Lead
Five Below
10.2025 - Current
High School Diploma -
Western Iowa Tech Community College