Ana Rivera

Driven Pharmacy Technician with 6 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

• De-escalated fires in the pharmacy quite frequently
• Documented and resolved numerous insurance issues which led to my patients being able to quickly receive the medications and care they desperately needed.
• Verifies every single script being dropped off, faxed, e-scripted in a timely manner to catch mistakes quickly and reduce prescribing errors
• Processed and filled over 400 prescriptions per day.
• Fluent spanish helped many patients with language barriers
• Increased patient satisfaction/retention. Our team would always strive to be number one store in our district by ensuring all tasks are completed in timely manner while delivering exceptional customer service..
• Quickly adapts to new environments and a fast-learner

Certified Pharmacy Technician (CPhT)

 I am an avid activist; I pride myself in sticking up for the vulnerable. The skills I have learned organizing, rallying, and leading meetings for social issues that affect our region have translated in my drive to help every single one of my patients receive the care they deserve. You need a lot of empathy to prosper in a field where customer service can make or break someone's outlook on coming to our pharmacy. I go out of my way to make sure every single patient that walks through those doors feels like they are my number 1 priority, because they are. I have a lot of experience in de-escalating fires that will inevitably arise and tailoring my communication for each individual situation. Being a fluent spanish speaker helps a lot with language barriers.  I will always help translate to ensure our spanish-speaking patients are properly understood.