River Angel Colon
New York
Summary
Retail management professional with over 8 years of experience driving sales growth in luxury and high-volume retail environments. Expertise in team leadership, inventory control, and visual merchandising, enhancing operational efficiency and customer experience. Recognized for building strong client relationships and leading teams to exceed business objectives.
Overview
12
12
years of professional experience
Work History
Styling Lead / Assistant Manager
Manière De Voir
SoHo
06.2025 - Current
- Oversaw daily store operations, inventory receiving, merchandising execution, sales performance tracking, and KPI reporting for launch of brand's first U.S. flagship location. Assisted with team recruitment, onboarding, scheduling, and associate development while maintaining elevated visual standards and a premium customer experience. Collaborated with UK customer service team to resolve complex client concerns and executed promotional strategies to increase traffic and sales while ensuring adherence to operational policies and safety standards.
- Collaborated with design team to develop seasonal fashion collections.
- Oversaw inventory management processes to ensure optimal stock levels were maintained across all retail locations. and ensured accurate stock levels for retail stores.
- Trained and mentored junior staff on customer service best practices.
Store Manager
RAINS
New York
09.2023 - 03.2025
- Oversaw store operations, driving sales growth and enhancing customer experiences. Led talent acquisition, training, scheduling, and team development to build high-performing sales teams. Managed inventory, purchasing, vendor partnerships, and budgets while utilizing KPI analysis to optimize performance. Executed marketing initiatives and maintained visual merchandising standards to increase customer engagement and foot traffic.
- Oversaw daily operations to ensure smooth functioning of store activities. to ensure efficient customer service.
- Conducted training and supervision of staff to improve team performance. to enhance team performance and collaboration.
- Implemented visual merchandising strategies to optimize product presentation.
Assistant Store Manager / Key Holder / Head Cashier
SoleStage
New York
08.2021 - 09.2023
- Oversaw daily store operations, including opening and closing procedures, staffing, cash management, and operational execution, delivering exceptional service to diverse, high-profile clientele. Managed POS transactions, ensured inventory accuracy, and fulfilled online orders, leveraging knowledge of sneaker releases, market trends, and limited-edition products to enhance customer engagement and support store performance.
Sales Lead / Ambassador
Everlane
New York
10.2019 - 03.2020
- Led the sales team to enhance customer engagement and brand loyalty.
- Provided personalized styling expertise and enhanced customer service to drive sales initiatives and maintain exceptional store standards. Coordinated visual merchandising, inventory management, and sales floor presentation; assisted with customer transactions, promoted loyalty programs and seasonal campaigns, and collaborated with the team to exceed sales goals and KPI expectations.
- Developed training programs for new sales associates to improve product knowledge.
- Analyzed sales data to identify trends and inform strategic decision-making.
Sales Associate / Cash Lead
American Eagle Outfitters
Times Square
02.2019 - 10.2019
- Managed cash office operations, conducted register audits, and implemented loss prevention procedures to ensure accuracy and compliance in cash-handling activities. Provided exceptional customer service in high-volume retail environment, coached and motivated team members, and tracked daily sales metrics to support overall store performance.
- Processed transactions accurately using point-of-sale systems and handled cash responsibly.
- Assisted customers with product selection and provided personalized service.
- Maintained store presentation by organizing merchandise and creating appealing displays.
Stand Manager / Bartender
Yankee Stadium
Bronx
08.2017 - 10.2018
- Oversaw daily operations of food and beverage stands at Yankee Stadium, ensuring compliance with safety and service standards.
- Supervised concession staff during high-volume events and managed inventory, cash distribution, reconciliation, and operational compliance while providing efficient customer service in a fast-paced environment.
- Trained and supervised staff, enhancing service delivery and maintaining high customer satisfaction.
- Monitored inventory levels for supplies and ingredients, coordinating timely orders to prevent shortages.
Dance Instructor
Santo Rico Queens
Corona
10.2014 - 06.2015
- Instructed students in multiple dance styles, including salsa, bachata, and merengue.
- Instructed beginners to advanced dance classes, created inclusive and supportive environment, tailored instruction to meet individual student needs, enhancing skill development.
- Designed engaging dance lessons for various skill levels and age groups.
- Organized and led dance workshops to enhance community involvement and interest.
Education
Criminal Justice
John Jay College of Criminal Justice
New York, NY07-2026
Skills
- Retail store operations, luxury client service, team leadership and coaching, sales strategy and KPI management, inventory control, visual merchandising, cash handling, POS systems, staff scheduling and development, customer retention, complaint resolution, loss prevention, marketing support, and strong written and verbal communication
- Criminal justice knowledge
- Conflict resolution
- Investigative techniques
- Customer loyalty programs
Timeline
Styling Lead / Assistant Manager
Manière De Voir
06.2025 - Current
Store Manager
RAINS
09.2023 - 03.2025
Assistant Store Manager / Key Holder / Head Cashier
SoleStage
08.2021 - 09.2023
Sales Lead / Ambassador
Everlane
10.2019 - 03.2020
Sales Associate / Cash Lead
American Eagle Outfitters
02.2019 - 10.2019
Stand Manager / Bartender
Yankee Stadium
08.2017 - 10.2018
Dance Instructor
Santo Rico Queens
10.2014 - 06.2015
Criminal Justice
John Jay College of Criminal Justice