Rivers Rothkamp
Highlands Ranch,CO
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server, expediter, food runner, hostess
Red Robin
03.2024 - Current
- Demonstrating in-depth knowledge of the menu and making personalized recommendations to enhance the dining experience
- Effectively communicating with customers, kitchen staff, and management to ensure smooth service
- Providing friendly, personal, and efficient service, ensuring guests had a positive dining experience by remembering regulars and getting to know the guests individually
- Prioritizing tasks and delivering food and drinks in a timely manner, keeping the flow of service consistent
- Addressing customer needs and resolving complaints in a professional manner
- Managing multiple tables simultaneously, balancing guest interactions, order taking, and serving efficiently
Crew Member, Certified Trainer
Chipotle Mexican Grill
03.2021 - 03.2024
- Promoting Team Development through effective communication
- Adhering to food safety guidelines and completing ongoing trainings
- Ensuring 100% customer satisfaction by accurately fulfilling orders in a cheerful and timely manner
- Create a welcoming atmosphere by recalling regulars’ names and orders
- Training and developing new hires effectively in line, cash, and online positions while modeling the desired methods and attitude
- Receiving phone calls and customer questions & critiques
- Creative problem-solving with customers as issues arise
- Preparing, serving, and selling quality food to 500 + customers daily
Education
Junior - Business Administration
Grand Canyon University
04-2026
Class of 2023 -
Rothkamp Academy
01.2023
Skills
- Creative problem solving
- Observant problem solving
- Team approach
- Detail oriented
- Reliable
- Strong Work Ethic
- Engaging Personality
- Effective Communication skills
- Multitasking
Hobbies and Interests
- Weightlifting
- Soccer
- Hiking
- Paddleboarding
- Volunteer at Samaritans Purse
- Volunteer at the Justice Run
- Volunteer at South Fellowship Church Food Pantry
Timeline
Server, expediter, food runner, hostess
Red Robin
03.2024 - Current
Crew Member, Certified Trainer
Chipotle Mexican Grill
03.2021 - 03.2024
Class of 2023 -
Rothkamp Academy
Junior - Business Administration
Grand Canyon University
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