Rivia Sandoval
Fort Worth,TX
Summary
Dedicated and detail-oriented administrative professional with experience providing exceptional customer service, managing confidential information, and supporting efficient office operations. Committed to delivering compassionate patient care, ensuring accurate registration, insurance verification, and creating a positive experience for every patient.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Texas Department Of Criminal Justice
01.2026 - 05.2026
- Provided administrative support in a fast-paced parole office by preparing, editing, and distributing correspondence, reports, forms, and official documents.
- Maintained confidential offender records, filing systems, and electronic databases while ensuring accuracy and compliance with agency policies.
- Responded professionally to inquiries from staff, offenders, and the public by interpreting policies, procedures, and regulations.
- Assisted Parole Officers with administrative and technical support, including tracking offender information and maintaining case documentation.
- Conducted criminal history searches and retrieved records through the Texas Department of Public Safety system.
- Managed records, reports, and office files while maintaining strict confidentiality and attention to detail.
- Utilized Microsoft Office Suite (Word, Excel, Outlook) and other office software to prepare reports, organize data, and communicate effectively.
- Coordinated with internal departments and outside agencies to support daily office operations.
- Assisted with training new employees and provided technical support to coworkers as needed.
- Demonstrated strong organizational, communication, multitasking, and problem-solving skills while meeting deadlines in a high-volume office environment.
Workplace Services Project Lead (GS8)
Clear Lincs
04.2019 - 05.2025
- Conducted market research to inform project strategies.
- Successfully managed parking utilization projects, optimizing resource allocation and user experience.
- Served as the Project Manager for the regional office building's GSA GOV fleet, overseeing reservations, maintenance, and repairs to ensure efficient vehicle operations.
- Developed and implemented streamlined systems for fleet vehicles, the reservation platform, and GOV return procedures, resulting in improved efficiency and accountability.
- Provided comprehensive training to all staff on the use of DRM and GSA fleet applications, enhancing user proficiency and system adoption.
- Conducted research and provided valuable input on fleet acquisitions for both the department and its customers, contributing to informed purchasing decisions.
- Managed supply distribution and maintained optimal stock levels across multiple internal organizations, ensuring operational needs were consistently met.
- Organized and maintained the supply room, including meticulous tracking of inventory levels, responsible disposal of surplus or unusable items, and proactive recommendations for future procurement.
- Served as Tier 1 IT support alongside the IT department, offering crucial assistance with software, equipment setups, hardware troubleshooting, and printer mapping to minimize disruptions.
- Provided exceptional customer service by thoroughly researching and delivering effective solutions to customer inquiries and issues.
- Coordinated the seamless installation of telecommunications equipment by liaising effectively with GSA IT and Building Management.
- Offered BookIt support to customers, including facilitating and modifying reservations and providing clear, basic tutorials.
- Efficiently coordinated conference room usage for customers, managing setups and addressing their technology requirements.
- Managed mail and package distribution and facilitated forwarding via UPS for teleworking employees, ensuring reliable remote support.
- Coordinated necessary repairs for printers by working with contracted companies (Xerox, HP, and Ricoh), minimizing downtime.
- Collaborated with other departments to address their furniture requirements and needs effectively.
- Served as a valued member of a national team responsible for the implementation of QR code GOV return forms and policy, contributing to nationwide standardization.
- Achieved two promotions during tenure within OAS/WPS, reflecting consistently strong performance and increasing levels of responsibility.
- Trainings: Basics for Managers and Supervisors, Leading a Generationally Diverse Workforce, Fleet Risk Management, Emotionally Intelligent Leadership, Navigating Office Politics, Aligning Organizational & Employee Performance Midyear and Hybrid Work.
Patient Services
Tarrant County Public Health Department
09.2018 - 02.2019
- Managed daily patient check-in and check-out procedures with efficiency and accuracy.
- Reviewed and validated invoices, ensuring financial accuracy.
- Proficiently handled register close-out procedures.
- Provided excellent customer service to patients and visitors.
- Demonstrated flexibility by traveling to various offices as needed.
- Utilized EHR (Electronic Health Records) systems for patient data management.
- Assisted with claim creation, batching, and submission, including accurate entry of patient records and services.
- Verified, collected, and deposited cash and check receipts, as well as insurance payments.
- Responded effectively to concerns and thoroughly researched questions from insurance carriers, the public, management, and staff regarding insurance, billing, and deposit procedures.
- Researched, prepared, and processed refunds for insurance overpayments and adjustments with precision.
Patient Service Associate
Obstetrix Medical Group
05.2016 - 07.2018
- Efficiently managed high-volume incoming calls, addressing inquiries and directing calls appropriately.
- Proactively reviewed patient charts and insurance referrals/authorizations, taking necessary actions to ensure optimal reimbursement.
- Provided comprehensive support to physicians and administrators in various business and patient-related responsibilities.
- Coordinated office communication flow, ensuring effective information dissemination.
- Communicated effectively and with courtesy, demonstrating a caring attitude towards patients and their families.
- Greeted, directed, and assisted a large number of visitors, providing clear guidance and referrals.
- Ensured the accuracy and completeness of all patient demographic and insurance information.
- Answered telephones using proper etiquette, recorded legible and complete messages, handled questions, and transferred incoming calls accurately, contacting physicians, insurance companies, hospitals, diagnostic facilities, and billing departments as needed.
- Reviewed patient intake information to verify insurance coverage.
- Verified patient information, including calling for insurance authorization and confirming patient address and telephone details.
- Managed the scheduling of new and follow-up appointments, including patient testing.
- Acted in a non-directive and non-judgmental manner, respecting individual religious, ethical, and moral beliefs.
- Contributed new ideas, maintained a positive attitude, and brought high energy to the team.
- Responsibly maintained and recorded patient schedules.
- Accurately identified and collected co-pays, deductibles, and other patient payments.
- Reconciled daily patient payments received against the cash box and receipt journal.
- Prepared detailed billing sheets for processing.
- Reviewed all billing sheets to ensure they contained necessary information for claim creation, such as physician name and number, patient name and number, insurance code, and referring physician details.
- Directed billing inquiries to the appropriate Regional Offices for resolution.
- Ensured the timely submission of all outpatient billing sheets by clinical staff.
- Maintained strict patient confidentiality in all interactions and record-keeping.
- Managed patient charts, including preparation, maintenance, filing, copying, and requesting records as needed.
- Provided proactive assistance to other team members to ensure smooth operations.
- Effectively performed other duties as assigned by supervisors.
- Ensured all charge tickets were accounted for and checked against patient sign-in sheets and schedules for optimal billing accuracy.
- Displayed exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments, and colleagues.
- Conducted daily reviews of patient charts for upcoming appointments to verify the receipt of all necessary referrals and authorizations.
- Coordinated the flow of insurance information between clinic sites and the corporate office.
- Performed accurate data entry of patient registration information.
- Requested insurance codes as needed for proper billing.
- Maintained detailed audit logs of billing activities.
- Provided coverage for the reception desk and telephone as needed.
- Prepared materials for mail-outs.
- Operated labeling and sealing machinery as required.
Education
Tarrant County College
Fort Worth, TX, United States01-2013
High School - undefined
Northside High School
Fort Worth, TX, United States01-1996
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Filing
- Clerical support
- Strong problem solver
- Scheduling
- Customer relations
- File organization
- Computer proficiency
- Documentation and recordkeeping
- Professional communication
- Scheduling and calendar management
- Records management
- Mail handling
- Records administration
- Meeting planning
- Event coordination
- Team bonding
- Multi-line phone proficiency
- Document control
Timeline
Administrative Assistant
Texas Department Of Criminal Justice
01.2026 - 05.2026
Workplace Services Project Lead (GS8)
Clear Lincs
04.2019 - 05.2025
Patient Services
Tarrant County Public Health Department
09.2018 - 02.2019
Patient Service Associate
Obstetrix Medical Group
05.2016 - 07.2018
High School - undefined
Northside High School
Tarrant County College