Microsoft Dynamics Great Plains
Rivkah Saenz
Boca Raton,FL
Summary
Results-oriented accounts receivable professional dedicated to maintaining high standards and achieving exceptional outcomes. Demonstrated expertise in managing receivables, reducing delinquency rates, implementing revenue recognition controls, and improving financial processes. Recognized for exceptional collaboration skills and adaptability to evolving business needs, leveraging a unique blend of financial analysis and customer relations abilities. Seasoned finance professional with a proven track record in accounts receivable management, renowned for optimizing collection processes and improving cash flow. Adept at fostering collaboration and seamlessly adapting to changing priorities to ensure consistent team success. Possesses extensive knowledge in financial analysis and compliance, complemented by exceptional organizational and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AR Supervisor
CELSIUS INC
03.2021 - 09.2024
- Manage AR team performance in daily tasks to resolve blockers from impacting the company's cash flow.
- Improve processes and quality of services provided to the customers, including collection efforts.
- Drive the development of metrics to establish success toward goals and the reporting tools to support them.
- Support the A/R manager in the hiring, mentoring, and performance evaluations of A/R employees.
- Assist in the development of AR Procedures and process implementation
- Prepared bills receivable, invoices, and bank deposits.
- Verified discrepancies and resolved clients' billing issues
- Posted customer payments by recording cash, checks, and credit card transactions. 20 Million daily in receipts.
- Completed daily process adjustments to maintain accuracy.
- Account Reconciliation on significant accounts, including international customers
- SOX control management for internal and financial audits
- Optimized the invoicing process through regular review of procedures and implementation of improvements as needed
- Coordinated with legal counsel on escalated collection cases, ensuring proper handling and compliance with applicable laws and regulations
- Improved cash flow by diligently monitoring aged receivables and taking appropriate collection actions as needed
- Assisted in month-end closing activities, ensuring accurate financial reporting and timely reconciliations
- Analyzed financial statements for creditworthiness assessment, supporting informed decision-making on extending credit lines or pursuing collections efforts
- Leveraged data analytics tools to identify trends in customer payment patterns, informing targeted collections strategies
- Revenue Recognition
Consumer Relations Mgr/Sales Admin/Office Mgr
CELSIUS INC
02.2019 - 03.2021
- Aid consumers' questions on Celsius products
- Work closely with the quality assurance department on FDA regulations and more.
- Assisted in managing sales budget and different projects for the sales organization.
- Managed various projects within the sales organization
- Built and Managed a $20 Mil cooler program for the company (Financial Assets)
- Product Set Up in various platforms such as 1WS, Syndigo
- Manage Office supplies, Coordinate small company events
- Assisted sales departments in retaining key clients by providing exceptional support during the resolution of consumer-related issues
- Leveraged industry best practices to optimize workflows within the Consumer Relations department, increasing efficiency without sacrificing quality service delivery
- Drove continuous improvement within the organization by consistently reviewing and updating policies, procedures, and best practices concerning consumer relations management
- Implemented comprehensive training programs to improve team performance in handling consumer relations tasks
- Analyzed consumer feedback data, identifying trends and areas for improvement
- Established strong relationships with key stakeholders within the organization to ensure alignment of goals and objectives related to consumer relations management
- Supported marketing initiatives by gathering accurate consumer intelligence information from various channels, such as social media or direct surveys
- Wrote and edited articles, web content, advertising copy, periodicals, and publications for internal and external audiences
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Customer Service Assistant Manager
ASR
04.2018 - 12.2018
- Worked closely with the Customer Service Manager on SOPs for the department
- Troubleshooting difficult situations and aiding both customers and team members when needed
- Collected money from customers and processed contracts for new customers
- Supervise Customer Service department (10 people)
- Run Daily reports of metrics for the department, identify blockers, and Analyze data.
- Maintained a clean and organized work environment to maintain customer safety
- Collaborated with team members to improve overall customer experience and boost company reputation
- Trained new employees on company procedures, products, and best practices in customer service
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Analyzed customer feedback to identify areas for improvement.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer Service Representative/ Claims Representative-Adjuster
Nation Save Drivers
12.2016 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Lead Clerk/Customer Service
Shop Rite
09.2012 - 06.2016
- Mentored junior clerks, providing guidance on best practices and improving overall team performance
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner
- Served as point of contact for external vendors, maintaining strong relationships to ensure seamless service delivery
Education
High School Diploma -
Hartford Public High School: Nursing Academy
Hartford, CTPsychology/General Studies - undefined
Capital Community College
01.2012
Skills
- Strong Communication Skills
- Administration and Operations
- Coaching and Mentoring
- Analytical Thinking
- Operations Management
- Scheduling and calendar management
- MS Office Suite
- Record-keeping
- Project Management
- Work Delegation
- Administrative Management
- Performance Metrics Monitoring
- Payment reconciliation
- Invoice Processing
- Accounts receivable management
- ERP systems proficiency
- Cash application
- Dispute Resolution
- Credit Control
- Customer Account Maintenance
- Collections experience
- Customer Relations
- Cash Management
- Account Reconciliation
- Transaction Processing
- Statement preparation
- Problem-Solving
- Customer Service
- Attention to Detail
- Multitasking and Organization
- Reliability
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
- Team building
- Data Entry
- Cash management
- Aging balance management
- Revenue Recognition
Certification
- Accredited Accounts Receivable Manager, Institute of Finance and Management, 01/01/24
- Fundamentals Project Management, Google, 03/01/24
- Leadership Bootcamp, FAU, 01/01/23
Software
Microsoft Office
SQL
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
AR Supervisor
CELSIUS INC
03.2021 - 09.2024
Consumer Relations Mgr/Sales Admin/Office Mgr
CELSIUS INC
02.2019 - 03.2021
Customer Service Assistant Manager
ASR
04.2018 - 12.2018
Customer Service Representative/ Claims Representative-Adjuster
Nation Save Drivers
12.2016 - 04.2018
Lead Clerk/Customer Service
Shop Rite
09.2012 - 06.2016
Psychology/General Studies - undefined
Capital Community College
- Accredited Accounts Receivable Manager, Institute of Finance and Management, 01/01/24
- Fundamentals Project Management, Google, 03/01/24
- Leadership Bootcamp, FAU, 01/01/23
High School Diploma -
Hartford Public High School: Nursing Academy
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