Riyadh Long
Converse
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
15
15
years of professional experience
Work History
Home Healthcare
CDS
09.2018 - Current
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
CCR
Maximus
09.2022 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Collections Representative
ALLIANCE DATA
09.2017 - 07.2018
- Answered inbound collection calls and greeted each customer with a smile and calming demeaner
- Listened closely to customer questions and concerns, took steps to identify and implement solutions that are satisfactory to all parties involved, and collected payments and / or set up a payment schedule for past due accounts
- Reviewed and analyzed calls to ensure that all activities complied with industry and company regulations and guidelines.
Customer Service Representative
ALORICA, PAT BOOKER
02.2016 - 04.2016
- Acted as a point of contact and answered inbound calls from customers; listened closely to each question regarding bills or connecting them with internet, TV, and /or phone services, and worked to determine the best solution for each customer’s unique needs.
Teacher
KIDSVILLE LEARNING ACADEMY
08.2015 - 02.2016
Teacher
COUNTRY HOME LEARNING CENTER
05.2014 - 02.2015
WAL-MART
05.2013 - 12.2013
Medical Assistant Externship
SAN ANTONIO PEDIATRICS ASSOCIATION, CHILDREN'S CLINIC
01.2013 - 12.2013
Crew Member
WENDY'S
10.2012 - 12.2012
Crew Member
BUSH'S CHICKEN
09.2011 - 11.2011
Crew Member
WHATABURGER
10.2009 - 12.2009
Education
LICENSES CPR/First Aid August 2015 to January 2017 -
Diploma - Medical Assistant
Kaplan College
San Antonio, TX2013
Skills
- Regulatory Compliance
- Documentation
- Documentation Skills
Timeline
CCR
Maximus
09.2022 - 01.2024
Home Healthcare
CDS
09.2018 - Current
Collections Representative
ALLIANCE DATA
09.2017 - 07.2018
Customer Service Representative
ALORICA, PAT BOOKER
02.2016 - 04.2016
Teacher
KIDSVILLE LEARNING ACADEMY
08.2015 - 02.2016
Teacher
COUNTRY HOME LEARNING CENTER
05.2014 - 02.2015
WAL-MART
05.2013 - 12.2013
Medical Assistant Externship
SAN ANTONIO PEDIATRICS ASSOCIATION, CHILDREN'S CLINIC
01.2013 - 12.2013
Crew Member
WENDY'S
10.2012 - 12.2012
Crew Member
BUSH'S CHICKEN
09.2011 - 11.2011
Crew Member
WHATABURGER
10.2009 - 12.2009
LICENSES CPR/First Aid August 2015 to January 2017 -
Diploma - Medical Assistant
Kaplan College
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