Rizaleyan Granda
New Orleans,LA
Summary
Humble people person successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Dedicated in making a difference.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender/Server
Morrow Steak
08.2024 - Current
- Crafted and served diverse cocktails, enhancing customer satisfaction and bar experience.
- Developed an understanding of wine pairings, assisting patrons with informed selections.
- Trained new bartenders on procedures, drink recipes, and customer service best practices.
- Implemented streamlined processes for order taking and delivery, improving service efficiency.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu explanation and recommendations, enhancing customer satisfaction and engagement.
- Accurately processed orders using POS systems, minimizing errors and improving efficiency.
- Trained new servers on best practices for service delivery and operational procedures.
Bartender/Server
Zea Rotisserie & Bar
Kenner, LA
09.2017 - 12.2024
- Consistently provided professional, friendly and engaging service
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Received frequent customer compliments for going above and beyond normal duties
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Skillfully promoted items on beverage lists and restaurant specials
- Maintained high standards of cleanliness and sanitation
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Assigned daily tasks to employees and monitored activity and task completion
- Coached team members in techniques necessary to complete job tasks
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
Behavior Technician
Center For Autism And Related Disorders
New Orleans, LA
06.2018 - 03.2019
- Attended training to acquire and maintain technical knowledge
- Updated parents and caregivers on client progress to visualize client trajectory
- Observed client behavior and collected, documented and summarized data to formulate treatment plans
- Incorporated teaching and holistic training techniques to optimize client support
- Handled clients safely and appropriately to minimize risk of physical injury
- Implemented prescribed behavioral skills training to reduce problem behavior
Sales and Marketing Representative and Account Manager
TecForce Marketing Solutions
Metairie, LA
10.2016 - 04.2017
- Trained peers and management team on internal system supports and implementation plans
- Built client relationships by acting as liaison between customer service and sales teams
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Resolved customer concerns promptly to maintain satisfaction.
- Responded to all customer inquiries thoroughly and professionally
- Earned numerous recognitions for exceptional customer service.
Hostess
P.F. Chang's China Bistro
Metairie, LA
10.2014 - 10.2016
- Consistently provided professional, friendly and engaging service
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Set dining tables according to type of event and service standards
- Answered telephone calls and responded to inquiries
- Assigned patrons to tables suitable for their needs and according to rotation
- Cleaned and sterilized equipment and facilities
Education
Bachelor of Arts - Film
University of New Orleans
New Orleans, LA05.2021
High School Diploma -
Alfred Bonnabel Magnet Academy High School
Kenner, LA05.2014
Skills
- Strong written and verbal communication skills
- Outstanding interpersonal skills
- Quick learner
- Exceptional team leadership skills
- Self-motivated and highly competitive
- Excellent organizational and multi-tasking skills
- Focused on good relationship-building
Certification
Responsible Vendor Permit
Board Certified Autism Technician (BCAT)
Certified Nursing Assistant
Basic Life Support (BLS) Certification
Timeline
Bartender/Server
Morrow Steak
08.2024 - Current
Behavior Technician
Center For Autism And Related Disorders
06.2018 - 03.2019
Bartender/Server
Zea Rotisserie & Bar
09.2017 - 12.2024
Sales and Marketing Representative and Account Manager
TecForce Marketing Solutions
10.2016 - 04.2017
Hostess
P.F. Chang's China Bistro
10.2014 - 10.2016
Bachelor of Arts - Film
University of New Orleans
High School Diploma -
Alfred Bonnabel Magnet Academy High School