Rizen Laron Featherston
Dynamic Private Estate and International Housekeeping Manager with a proven track record at Ni Yuanyuan, excelling in luxury residence operations and staff training. Adept at maintaining high cleaning standards and optimizing inventory management, ensuring exceptional guest experiences while fostering a culture of quality and discretion.
Work History
Private Estate and International Housekeeping Manager
5 Years 8 Months- Supervised housekeeping staff, assigned daily workloads, and maintained consistent cleaning standards across guest areas.
- Trained new team members on sanitation procedures, safety practices, and proper use of cleaning equipment.
- Inspected rooms, public spaces, and back-of-house areas to verify quality and readiness.
- Coordinated supply inventory, reordered cleaning materials, and prevented shortages affecting operations.
- Resolved staffing issues quickly, adjusted schedules, and supported smooth coverage during peak demand.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Internal Quality Auditor
5 Years- Conducted internal audits to verify compliance with quality standards, SOPs, and regulatory requirements.
- Reviewed process documentation to identify control gaps and strengthen consistency across operations.
- Prepared audit reports detailing findings, root causes, and corrective action recommendations.
- Coordinated with department leads to track remediation plans and close nonconformities.
Caregiver
1 Year- Provided daily personal care, including bathing, dressing, grooming, and mobility assistance.
- Monitored vital signs, medication schedules, and health changes, reporting concerns promptly.
- Prepared meals, assisted with feeding, and maintained safe, clean living environment.
- Supported transfers, ambulation, and repositioning to prevent falls and pressure injuries.
- Coordinated appointments, transportation, and communication with family members and healthcare providers.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Accounting Clerk
2 Years- Reconciled general ledger accounts to ensure accurate financial records.
- Processed invoices, purchase orders, and payment vouchers with consistent accuracy.
- Prepared journal entries and supporting documentation for month-end closing.
- Maintained accounts payable and accounts receivable records, resolving discrepancies promptly.
Education
SYSTEMS DOCUMENTATION SEMINAR
Attended and passed
Systems Documentation Seminar
July 2016
Held at 9th Floor, Filinvest One Building, Northgate Cyberzone, Alabang-Zapote Road corner Northgate Avenue, Filinvest, Alabang, Muntinlupa City, Metro Manila, Philippines
Internal / External Auditing Course
Attended and passed ISO 9011:2015
Internal/ External Auditing Course
June 2015
Held at 9th Floor, Filinvest One Building, Northgate Cyberzone, Alabang-Zapote Road corner Northgate Avenue, Filinvest, Alabang, Muntinlupa City, Metro Manila, Philippines
TESDA NC II CAREGIVING - Health Care Management
Tesda National Certificate II
Certificate # 25130602012433
Issued on February 2014, updated certificate
Valid until February 2030.
Bachelor of Science - In Public Administration
Major in Social Science and Management
International Qualifications Assessment Service Alberta Canada Verified:
August 10'2020
10155 - 102 Street NW
Edmonton, Alberta, Canada
T5J 4G8
www.iqas.alberta.ca