Rizvanaparveen Shaik

• Maintained up-to-date knowledge of banking products and services offered by the institution.
• Supervised daily activities of the bank's operational staff.
• Resolved discrepancies between customers' accounts and bank records quickly and accurately.
• implemented policies and procedures for bank operations.
• Responded promptly to customer inquiries and complaints regarding banking services.
• Assisted in developing strategies for improving customer service levels.
• Managed the reconciliation of various accounts including checking, savings, loans.
• Ensured all cash drawers were balanced on a daily basis prior to closing time.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Managed customer KYC, Re-KYC, and CKYC processes to guarantee accurate completion.
• Managed and optimized locker utilization to maximize occupancy and minimize outstanding rent dues.

Achieved significant impact by offering crucial financial support to economically challenged individuals including small and marginal farmers, artisans, agricultural laborers, and small entrepreneurs during my tenure at a regional rural bank. These experiences have greatly influenced the trajectory of my banking career.

Managed daily operations, supervised staff, and ensured compliance with security and regulatory guidelines.