Rizyah Mathis
Tallahassee,FL
Summary
Experienced in customer service, staff training, and team building, this exceptional employee consistently demonstrates strong leadership skills in promoting teamwork and meeting performance metrics. Proficient in POS systems and computer software skills instruction, dedicated to improving job skills and delivering exceptional service. Committed to fostering a positive work environment, prioritizing the creation of a supportive atmosphere that encourages growth and success.
Overview
2
2
years of professional experience
Work History
CREW MEMBER
Bojangles' Famous Chicken 'n Biscuits
Tallahassee, FL
08.2022 - 09.2022
- Greeted customers to take food orders and provide menu information
- Helped customers use self-service machines to order food
- Met daily targets as team and individual
- Carried out opening and closing procedures to supervisor's standard
- Kept fast pace in cook-to-order food production environment
- Operated cash register to receive cash or card customer payments
- Complied with food safety and sanitation requirements and regulations
CREW MEMBER TRAINER
Whataburger
Tallahassee, FL
05.2023 - 08.2024
- Ensured commitment to achieving performance metrics.
- Followed training curriculum emphasizing expectations for exceptional performance in each role
- Explained general and job-specific procedures and led by example for hands-on training
- Coordinated team workflows to optimize strengths and promote teamwork
- Showed crew members proper equipment maintenance and cleaning
CASHIER
Dollar Tree
Tallahassee, FL
08.2023 - 10.2023
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Processed cash register transactions on POS and provided correct change
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Balanced cash drawers at shift beginning and end
- Kept up high pace to minimize customer wait times at checkout
- Returned non-purchased products to shelves, maintaining strong visual merchandising
- Provided customers with outstanding customer service exceeding store expectations
- Set up merchandise displays, including endcaps, floor displays and aisles
- Assisted customers with locating hard-to-find items
- Greeted customers with prompt and friendly service
Petsitter
Tallahassee
09.2024 - Current
- Deliver exceptional pet care, fostering trust with diverse clients
- Solve challenges creatively, enhancing animal comfort and safety
- Demonstrate reliability and responsibility
- Deliver top-notch pet care, building strong client relationships
- Innovate solutions for animal comfort
- Showcase reliability in diverse situations
- Cultivate strong bonds with pets, ensuring their comfort and safety
- Adapt quickly to unique animal needs, fostering a positive environment for furry companions
- Build strong relationships with clients through effective communication
- Tailor pet care approaches to individual needs, creating positive experiences for pets and owners
Office Coordinator
Tallahassee Memorial Hospital
Tallahassee, FL
10.2024 - Current
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
HIGH SCHOOL DIPLOMA -
ACE Highschool
Tallahassee, FLPre Nursing Program
Tallahassee State College
Tallahassee, FLSkills
- Team building
- POS system instruction
- Customer service
- Staff training
- Development
- Conflict resolution
- Strong Computer Literacy
- Prepare materials
- Develop Job Competencies
Timeline
Office Coordinator
Tallahassee Memorial Hospital
10.2024 - Current
Petsitter
09.2024 - Current
CASHIER
Dollar Tree
08.2023 - 10.2023
CREW MEMBER TRAINER
Whataburger
05.2023 - 08.2024
CREW MEMBER
Bojangles' Famous Chicken 'n Biscuits
08.2022 - 09.2022
HIGH SCHOOL DIPLOMA -
ACE Highschool
Pre Nursing Program
Tallahassee State College