Rudy-John Lemm
Phoenix
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
7
7
years of professional experience
Work History
Owner and Creative Director
HeartBreakHarbor
Phoenix
03.2019 - Current
- Hiring, scheduling clients, employees, and events.
- Screen printer, clothing designer, cut n sew or up-cycling.
- Interior design, organizing clothes, shoes and misc. items and occasionally furniture.
- Developed marketing strategies to increase brand awareness and customer engagement.
- Oversaw inventory management to ensure product availability and quality control.
- Trained staff on customer service best practices and product knowledge.
- Established vendor relationships to source quality materials and products effectively.
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created marketing campaigns to attract new customers.
- Collaborated with other owners on joint ventures and shared resources.
Head Barista
Dignity Health
Phoenix
07.2018 - 05.2022
- Developed the ability to remember customer names and address them by name.
- Continued to broaden my understanding of coffee styles and varieties.
- Cleaned the counters, machines, utensils, and seating areas multiple times daily.
- Prioritized drink requests while managing interruptions.
- Made product recommendations based on a thorough understanding of each customer's needs and preferences.
- Used positive reinforcement and respectful, encouraging coaching to train new team members.
- Created original artwork for the daily specials board.
- With quick, efficient service, I was able to keep the line and crowd under control.
Education
High School -
St. Mary's Catholic High School
Phoenix, AZSkills
- Project management
- Business operations
- Strong verbal communication
- Public speaking
- Food preparation
- Team Leadership
- Team building
- Self-motivated
- Customer service
- Powerful negotiating
- Inventory management
- Marketing strategy
- Customer engagement
- Vendor relationships
- Brand promotion
- Event planning
- Creative problem solving
- Relationship building
- Visual merchandising
- Small business operations
Timeline
Owner and Creative Director
HeartBreakHarbor
03.2019 - Current
Head Barista
Dignity Health
07.2018 - 05.2022
High School -
St. Mary's Catholic High School