Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Renee Martin

New Port Richey,FL

Summary

Outgoing professional with a background managing employees, shipping, online moderation, publishing and administrative tasks in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Online Community Moderator

Event Moderator Network
01.2018 - Current
  • Help moderate a Discord server of over 600 editorial directors and creative managers who create collaborative artistic projects.


  • Moderate several smaller international Discord servers for specific collaborative projects.
  • Inform members of new shipping requirements, mediate disputes, keep informed of events and various climates within fandom spaces.

Project Manager

Freelacer
06.2017 - Current
  • Supervise over 750 contributors across 14 projects.
  • Each project ranged from 50-100 US & International writers and artists to publish 8 indie art books and 2 tarot decks for online sales.
  • Largest project reached 850 sales with a total revenue of $25,000. Net proceeds were donated to a variety of charities.


  • Manage worldwide online communications, shipping, receiving, financing, merchandising, vendor selection and negotiation.
  • Selected applicants and team members for projects based on strict criteria. Worked closely with all members of the community to successfully create projects.

Shipping Manager

AnimeNation
01.1999 - 11.2001
  • Pulled, verified, and packaged items for shipment.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
  • Reduced order errors with thorough quality control checks before dispatching shipments.
  • Coordinated international shipments by researching customs regulations and preparing necessary documentation.
  • Maintained positive relationships with representatives of UPS, FedEx, USPS and DHL shipping companies.
  • Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
  • Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.

Education

Anthropology

University of South Florida
Tampa, FL

Skills

  • Community Engagement
  • MS Office Suite
  • Google Workspace
  • Vendor Management
  • Conflict handling
  • Schedule Planning
  • Customer Support
  • Calendar Management
  • Database Management
  • Employee Recruitment
  • Staff Management
  • Client service and support
  • Contract Negotiation
  • Decision-Making
  • Social Media Engagement
  • Clear Communication
  • Creative and Adaptable
  • Customer Relations
  • Microsoft Office
  • Administrative Leadership
  • Customer service-focused
  • Critical Thinking
  • Staff Coordination
  • Dispute Handling
  • Schedule Coordination
  • Technical knowledge
  • Writing and editing
  • Strong Ethics
  • Patience and Tolerance
  • Social media proficiency
  • Assertiveness
  • Online research
  • Content Moderation
  • Emotional awareness
  • Administration and management
  • De-Escalation Techniques
  • Social media knowledge
  • Cross-cultural understanding
  • Online safety awareness

Timeline

Online Community Moderator

Event Moderator Network
01.2018 - Current

Project Manager

Freelacer
06.2017 - Current

Shipping Manager

AnimeNation
01.1999 - 11.2001

Anthropology

University of South Florida

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Renee Martin