RL Isner
Glen Allen,VA
Summary
Detail-oriented and adaptable professional whom brings a strong background in community service and customer support with experience in personnel management, managing confidential information, maintaining accurate documentation, supporting client needs and resolving inquiries with professionalism and empathy. Analytical and collaborative problem solver with strong organizational skills, attention to detail and the ability to adapt to changing priorities. Recognized for effective communication, resourcefulness, and a results driven approach to support efficient business operations.
Overview
15
15
years of professional experience
Work History
Benefits Program Specialist
Louisa County Dept of Social Services
10.2024 - 10.2026
- Explained eligibility rules to clients in simple, clear language.
- Participated in team meetings to enhance service delivery and improve client outcomes.
- Reviewed benefit claims for accuracy and compliance with regulations.
- Addressed client concerns promptly to increase satisfaction with services.
- Identified potential fraud in applications to enhance security.
- Identified and addressed social issues with tact and diplomacy to support community well-being.
Rural Carrier Associate
United States Post Office
various locations, VA
06.2022 - 09.2024
- Sorted mail in delivery sequence for assigned routes to ensure timely and accurate deliveries.
- loads mail/packages in vehicle based on delivery sequence.
- Delivered mail and packages to customers along a prescribed route, maintaining high service standards.
- Collects money and receipts for accountable mail.
- Provided information to customers regarding postal matters, enhancing their understanding of services and processes.
- Returns mail collected, undelivered mail, submits receipts to post office.
- Recorded employee work hours accurately
- Provides for mail security at all times.
Regional Territory Manager
Forest River RV
Elkhart, Indiana
01.2012 - 06.2021
- Hybrid position involving 70% remote operation and, 30% overnight travel within East Coast territory.
- Collaborated with distributor network and product end-users to ensure strong relationships and support.
- Collected facts and information to efficiently resolve product concerns and enhance customer satisfaction.
- Managed dealer network while prospecting for new dealers and end-users to expand market reach.
- In-house trainings, trade shows and trade related meetings.
Education
NHA-CEHRS Certified -
MedCerts
Livonia, MI11-2025
High School Diploma -
Thomas Stone High School
Waldorf, MDSkills
- Regulatory Compliance
- Claims Processing
- Fraud Detection
- Data Management
- Attention to Detail
- Client Engagement
- Customer Service
- Problem Resolution
- Time Management
- Teamwork
- Microsoft Office / 365
- Excel
- Word
- Data Entry
- Communications
- Personnel Management
Timeline
Benefits Program Specialist
Louisa County Dept of Social Services
10.2024 - 10.2026
Rural Carrier Associate
United States Post Office
06.2022 - 09.2024
Regional Territory Manager
Forest River RV
01.2012 - 06.2021
NHA-CEHRS Certified -
MedCerts
High School Diploma -
Thomas Stone High School