Terri Street
Gulfport,MS
Summary
Highly motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Work effectively unsupervised and quickly master new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
BENEFITS PROGRAM SPECIALIST
STATE OF Mississippi DIVISION OF MEDICAID
Gulfport, MS
09.2022 - Current
- Medicaid Caseworker.
- Review and process client’s applications for denial or approval for Medicaid health benefits.
- Conduct face to face interviews assisting clients with making application for benefits.
- Take phone calls from clients in regards questions concerning their benefits.
- Mentor and teach new hires job procedures.
Draft specialist
Regions Mortgage
Hattiesburg, MS
05.2020 - 08.2022
- Assisted with answering phone calls from clients in the Customer Service Center as a backup representative.
- Worked daily reports as directed.
- Full responsibility for setting up auto draft for customer’s mortgage account for entire company.
Customer service representative
Mississippi power company
Gulfport, MS
06.2011 - 05.2020
- Processed bill payments and handled large amounts of cash daily.
- Phone representative in Customer Care Center.
- Handled phone calls, issued orders for power requests from customers and handled customer complaints.
- Participated in interview panels for hiring of new employees.
- Chosen to be a mentor to new hires.
Education
MASTER OF PUBLIC ADMINISTRATION - Public Administration
COLUMBIA SOUTHERN UNIVERSITY
04.2020
Master of business administration - Human Resource Management
Columbia southern university
12.2017
BACHELOR OF LIBERAL STUDIES - Liberal Studies, Speech-Language Pathology & Audiology
University of Southern Mississippi
05.2016
Skills
- Medicaid eligibility
- Application processing
- Regulatory compliance
- Data management
- Customer relationship management
- Client advocacy
- Case documentation
- Interview techniques
- Issue resolution
- Effective communication
- Mentoring others
- Team collaboration
- Attention to detail
- Time management
- Research and evaluation
- Strong analytical skills
- Policy interpretation
- Termination procedures
- Benefits explanation
- Healthcare benefits
- Verbal and written communication
- Written and oral communication
- Team building
- Leadership skills
- Teamwork
- Decision-making
- Adaptability
- Goal setting
- Training support
- Interpersonal skills
- Active listening
Certification
Certified Phlebotomy Technician, National Health Career Association, 09/24
<Enter your own>
Willing To Relocate: 1
Timeline
BENEFITS PROGRAM SPECIALIST
STATE OF Mississippi DIVISION OF MEDICAID
09.2022 - Current
Draft specialist
Regions Mortgage
05.2020 - 08.2022
Customer service representative
Mississippi power company
06.2011 - 05.2020
MASTER OF PUBLIC ADMINISTRATION - Public Administration
COLUMBIA SOUTHERN UNIVERSITY
Master of business administration - Human Resource Management
Columbia southern university
BACHELOR OF LIBERAL STUDIES - Liberal Studies, Speech-Language Pathology & Audiology
University of Southern Mississippi
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