Rlesha Stanch
Fresno,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Alorica
Fresno, CA
03.2021 - 11.2023
- Receive and process incoming phone calls.
- Maintain and updates customer information as necessary.
- Calmly attempts to resolve and de-escalate any issues- Escalate calls over to supervisor when necessary and appropriate.
- Help customers with their questions and concerns.
Sales Associate
Macy's
Fresno, CA
04.2019 - 02.2021
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Collected payments and provided accurate change.
Cashier
Walmart
Fresno, CA
11.2017 - 01.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
High School Diploma -
Sunnyside High School
Fresno, CA06-2007
Skills
- Data Entry
- Resolving issues
- Customer Support
- Customer communications
- Problem-solving skills
- Team building
- Self motivated
Timeline
Call Center Representative
Alorica
03.2021 - 11.2023
Sales Associate
Macy's
04.2019 - 02.2021
Cashier
Walmart
11.2017 - 01.2019
High School Diploma -
Sunnyside High School