R. Michael Gull
Greenfield,WI
Summary
Accomplished, award-winning General Manager at Escape The Room, renowned for unparalleled leadership in operations management and team building. Spearheaded initiatives that significantly increased sales, achieving the highest employee retention across 20 locations and securing a 4.9-star Google rating. Expert in fostering customer loyalty and driving business growth, evidenced by being voted "Best of Milwaukee" for three consecutive years.
Additional experience in retail management (single location and multi-unit district manager), loss prevention management, and was a criminal investigator for several years. Film actor and stand-up comedian for several years.
Overview
9
9
years of professional experience
Work History
General Manager
Escape The Room
Milwaukee, WI
05.2016 - Current
- Managed budget implementations, hiring, employee reviews, training, schedules, and customer service issues.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers, area businesses, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Built the location from the ground up, becoming the number one business of its kind in the market, and being voted "Best of Milwaukee" the last three years in a row.
- Maintained a 4.9 star Google review rating, with over 3,000 reviews.
- Highest employee retention rate of the company's 20 locations.
- The only GM in the company who hasn't been replaced. Longest standing employee in the company.
Education
Associate of Science - Police Science
Milwaukee Area Technical College
Milwaukee, WISkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Goal setting
- Staff motivation
Timeline
General Manager
Escape The Room
05.2016 - Current
Associate of Science - Police Science
Milwaukee Area Technical College