Ryan Moody
GA
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
14
14
years of professional experience
Work History
Support Engineer , Network Technician
InventureIT
05.2023 - Current
- Setting up computer hardware and installing and configure software and drivers
- Maintaining and repairing technological equipment (e.g
- Routers, firewalls, computers) or peripheral devices
- Walk customers through the process of installing the software on their machines and starting up the program for the first time
- Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
- Send technical documentation to customers who have lost or misplaced theirs
- Refer difficult cases to a senior developers or senior support team
- Assume remote control over customers’ computers when necessary to resolve problems
- Make hardware recommendations for customers with technical challenges
- Assist senior staff with technical project tasks
- Travel to client locations as needed to assist with various technical projects.
IT Support Specialist III
Department of Social Services
03.2022 - 03.2023
- Tests simple applications and works with programmers to assess stability and functionality
- Prepares user documentation, including user manuals
- Assists programmers, end users, IT personnel, and stakeholders to ensure that programs meet user's needs and are understood by users
- Assists in monitoring and maintaining data integrity of systems
- Troubleshoots basic user errors in systems and finds resolution
- Works with vendors, programmers, and other technical staff to resolve issues
- Assists with reports to management on status of projects
- Troubleshoots and restores service by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures
- Recommends procedures and controls for moderately complex problem prevention via emails, incoming calls, and walk-ins
- May lead simple to moderately complex projects
- Supports systems on multiple platforms
- Monitors and controls the status and operations of computing and networking systems
- Operates and monitors console systems, peripheral equipment, computing and networking system
- May make changes to operational parameters
- Monitors the status and operations of data center infrastructure.
Computer Technician
Barnwell School District 19
07.2016 - 08.2020
- Performs maintenance on all computer systems in the district
- Install minor hardware, anti-virus software and ensure virus definitions are up to date
- Access software updates and drivers
- Connect computers and printers to network
- Install/ support interactive Promethean boards
- Repair / Restore Broken Screens on Google Chromebooks
- Repair / Replace Hard drives in Dell Laptops
- Implement and perform / provide trainings of technology equipment for teachers as requested
- Create and maintain a District-wide inventory of computing hardware and peripherals, and licensed software used in the District
- Test, image, install, and connect various computer types to a data network
- Ensures consistent communication to manager and management about Technical issues.
Independent Consultant
09.2010 - Current
- Analyzed and determine whether laptops (per request) need updates of the latest programs (iTunes, Windows, etc.) on the hard drive; detect and remove viruses from hard drives using Malwarebytes' Anti-Malware virus program
- Work with networking hardware, including routers, switches, fiber optics, and wireless networks
- Repair / Restore Broken Screens on Laptops
- Repair / Replace Hard drives in Dell Laptops
- Amazon Firesticks – Jailbroken and Updates.
Assistant: Technology Center
- Analyze and determine whether students’ programming skills for Java & C++ need improvements and work properly with the support of the Director
- Assist students, ages 14-18, with programming of robots and PC repair.
Adult Education- Mentor/ Tutor (part-time)
Horry County School District
12.2015 - 05.2016
- Tutor/teach math skills to adults
- Assist students / teachers with computer problems.
Education
Bachelor of Science in Computer Engineering -
Claflin University
Orangeburg, SC05.2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Software Installation
- Remote Support
- Troubleshooting skills
- Hardware and software installation
- Network Troubleshooting
- Desktop and laptop installations
- Computer Troubleshooting
- Problem-Solving
- Customer Service
- Attention to Detail
Technology Skills
Windows 10 & 11, Active Directory, Apple Mac-ISO, MalwareBytes Software, ESet Endpoint Security, Microsoft Office 365, Remote Desktop, WatchGuard VPN, Google Drive, Power School-Basic Knowledge, JAMF Software, Aleks, Achieve3000, Problem Solving, LAN Knowledge, Networking & Cabling Experience, Help Desk Experience, Verbal Communication, RingCentral & PolyCom - Phone Skills, Customer Service, Printers (Zebra , Brother, HP, Dell), Remote administration
Websites
Projects
Support Engineer
o Georgia Skin & Cancer – Ring Central Phone System with Polycom VVX 350
o Cloud Backup Storage
Network Engineer / Technician : Establishing voice and data networks by running, pulling, terminating and splicing cables. Pulling, terminating and testing cat5e, Cat6, Coax and fiber optic cables. Pull and fish cable through conduit, ceilings, walls, drop ceilings.
o Savannah Bee Company –313 Stiles Savannah, GA
o Subaru Dealership – Pooler, GA
o Inventure IT Office – 218 W Byran St. Savannah , GA
o Cohen’s Retreat – Savannah,GA – Crawlspace environment
Activities
- Alpha Phi Alpha Fraternity, Inc.
- Blackville-Hilda Varsity Girls Assistant Basketball Coach / Middle School Girls Head Coach Fall 2016- Spring 2017
- Blackville-Hilda Varsity Football Assistant Coach Fall 2016 – Spring 2019
- Blackville-Hilda Varsity Boys Head Bas
Timeline
Support Engineer , Network Technician
InventureIT
05.2023 - Current
IT Support Specialist III
Department of Social Services
03.2022 - 03.2023
Computer Technician
Barnwell School District 19
07.2016 - 08.2020
Adult Education- Mentor/ Tutor (part-time)
Horry County School District
12.2015 - 05.2016
Independent Consultant
09.2010 - Current
Assistant: Technology Center
Bachelor of Science in Computer Engineering -
Claflin University
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