VICENTE SOTO
Poulsbo,WA
Summary
Motivated and detail‑oriented professional with a background in network support, customer service, and technical troubleshooting. Experienced in managing documentation, assisting users, maintaining organized records, and supporting daily operations in fast‑paced environments. Known for clear communication, strong problem‑solving skills, and a commitment to providing accurate, timely, and friendly service. Seeking to bring technical aptitude, administrative reliability, and a customer‑focused mindset to the Office Support Assistant role with Kitsap County.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Customer Support
VERIZON BUSINESS
Seattle, WA
02.2016 - 01.2026
- Delivered front‑line technical support to customers and internal staff, resolving inquiries via phone, email, and in person with professionalism and clarity.
- Documented service requests, troubleshooting steps, and resolutions in CRM/ticketing systems, ensuring accurate records and timely follow‑up.
- Performed data entry, updated user accounts, and maintained organized digital documentation for network configurations and service logs.
- Assisted with scheduling service appointments, coordinating technician dispatch, and ensuring all required documentation was complete.
- Managed hardware inventory, tracked equipment assignments, and maintained orderly workspaces and storage areas.
- Conducted system checks, monitored network performance, and prepared reports for supervisors using spreadsheets and internal databases.
- Collaborated with cross‑functional teams to support process improvements and enhance customer experience.
- Greeted customers, answered multi‑line phones, and responded to inquiries with a focus on accuracy and helpfulness.
- Performed clerical tasks including scanning, filing, photocopying, and preparing correspondence.
- Assisted with scheduling, appointment coordination, and maintaining organized records.
- Supported team operations by distributing mail, preparing documents, and managing office supplies.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Telecommunication & Information Systems Technology
Golden Gate University
San Francisco, CAAssociate of Arts - Liberal Arts
San Mateo Community College
San Mateo, CASkills
- Customer Service & Public Interaction
- Administrative Support & Clerical Operations
- Records Management & Retention
- Data Entry & Document Imaging
- CRM & Ticketing Systems
- Scheduling & Coordination
- Microsoft Office Suite (Word, Excel, Outlook)
- Adobe Acrobat & SharePoint
- Database & Electronic Records Systems
- Organization and time management
- Verbal communication
- Technical Troubleshooting
- Professional Communication
- High Attention to Detail
- Friendly, positive attitude
- Teamwork and collaboration
- Dependable and responsible
- Multitasking
- Excellent communication
Certification
- Software: Microsoft Word, Excel, Outlook, SharePoint, Adobe Acrobat, CRM systems, ticketing platforms.
- Typing Speed: 45+ WPM.
- Systems: Databases, document imaging tools, electronic records systems.
- Bilingual English / Spanish.
Timeline
Network Customer Support
VERIZON BUSINESS
02.2016 - 01.2026
Bachelor of Science - Telecommunication & Information Systems Technology
Golden Gate University
Associate of Arts - Liberal Arts
San Mateo Community College