Roan Gaston Sr.
Senatobia,MS
Summary
Adept at driving operational excellence, I leveraged adaptability and strong communication skills at Nike and other leading companies to enhance client relationships and streamline processes. Expert in technical troubleshooting and staff leadership, I significantly improved service delivery by focusing on strategic client engagement and efficient resource management.
Overview
29
29
years of professional experience
Work History
Self Employed
Office Solutions Interiors
Memphis, TN
06.2015 - Current
- Provided direction and guidance to employees.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Maintenance Manager
Nike
Memphis, TN
01.2011 - 06.2015
- Performed troubleshooting on malfunctioning systems when necessary.
- Provided technical support in case of system malfunctions or breakdowns.
- Maintained records of repairs, service requests, costs.
Lead Installer
MBI
Memphis, TN
07.1996 - 10.2011
- Completed scheduled appointments on time to drive quality service.
- Kept records of parts and equipment used in projects to update inventory.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Maintenance Technician
Wonder Bread
Memphis, TN
10.2006 - 01.2011
- Trained junior technicians on best practices for machine operation and repair.
- Repaired machines, equipment or structures using tools or equipment.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
Lead Installer
Corporate Express
Memphis, TN
11.2001 - 10.2006
- Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
- Conducted pre-installation site visits to measure, evaluate, and plan installations, reducing project delays.
- Answered questions and responded to issues to deliver exceptional service to customers.
Education
Some College (No Degree) - General Studies
Trade VoTech College
Memphis, TNSkills
- Strong communication skills
- Reliability and punctuality
- Excellent customer service
- Strong work ethic
- Work area maintenance
Timeline
Self Employed
Office Solutions Interiors
06.2015 - Current
Maintenance Manager
Nike
01.2011 - 06.2015
Maintenance Technician
Wonder Bread
10.2006 - 01.2011
Lead Installer
Corporate Express
11.2001 - 10.2006
Lead Installer
MBI
07.1996 - 10.2011
Some College (No Degree) - General Studies
Trade VoTech College
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