- Hiking
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- Body Building
- Gym Trainer
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Roan Jacobs
Light Foot West,MA
Summary
Having worked in many different establishments, I have gained a deep understanding of what it takes to exceed guest expectations in upscale settings. My experience in mixology has allowed me to craft and deliver bespoke cocktails while offering personalized recommendations, which I believe aligns with the bespoke, attentive nature of butler service. I am also skilled in anticipating guests’ needs and delivering exceptional, tailored service that enhances their overall experience.
Overview
6
6
years of professional experience
Work History
Bartender
Jumby Bay Island Resort and Spa
03.2022 - Current
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Verandah Resort & Spa
10.2021 - 03.2022
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Hammock Cove Resort & Spa
06.2021 - 08.2021
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Prepared garnishes by evenly slicing and pitting fruits.
- Assisted with inventorying beverage stock and bar supplies.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bar Supervisor/Bartender
Royalton Antigua Resort & Spa
04.2019 - 06.2021
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Handled cash accurately and prepared nightly deposits.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
Education
Level 2 -
WSET Wines And Spirits
AntiguaFood And Beverage Certificate - Food And Beverage Managment
Cornell University
Ithaca, NYHigh School Diploma -
Clare Hall Secondary School
06-2009
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing Personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible Alcohol Service
Interests
Timeline
Bartender
Jumby Bay Island Resort and Spa
03.2022 - Current
Bartender
Verandah Resort & Spa
10.2021 - 03.2022
Bartender
Hammock Cove Resort & Spa
06.2021 - 08.2021
Bar Supervisor/Bartender
Royalton Antigua Resort & Spa
04.2019 - 06.2021
Level 2 -
WSET Wines And Spirits
Food And Beverage Certificate - Food And Beverage Managment
Cornell University
High School Diploma -
Clare Hall Secondary School
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