Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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RoAnn Espiritu

RoAnn Espiritu

Las Vegas,NV

Summary

Hardworking and motivated professional with 10 years + of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

11
11
years of professional experience

Work History

Sales Associate

Adidas
Las Vegas, NV
05.2023 - 05.2024
  • Organized stockroom shelves according to size, color or style.
  • Assisted customers with product selection, sizing and styling.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Attended weekly team meetings to review performance goals and objectives.
  • Assisted in unloading trucks and loading customer orders onto delivery vehicles.
  • Received and processed incoming inventory shipments to ensure accuracy of quantity, quality, price and timeliness.

Retail Manager

Planet Hollywood Resort & Casino
Las Vegas, NV
04.2022 - 03.2023
  • Managed daily operations of the store, including opening and closing procedures.
  • Performed regular price checks on competitor stores in order to remain competitive.
  • Ensured compliance with safety regulations in accordance with company policy.
  • Conducted regular meetings with team members to discuss progress towards objectives.
  • Conducted inventory management activities such as receiving shipments and maintaining stock levels.
  • Oversaw all aspects of merchandising within the store including product placement and display design.
  • Maintained cleanliness standards throughout the store by delegating tasks to staff members.
  • Reviewed sales figures regularly to determine staffing needs during peak times.
  • Developed strategies for increasing sales and improving customer service.
  • Ensured compliance with health and safety regulations within the store.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Resolved customer complaints in a timely manner with a focus on satisfaction.
  • Monitored store security systems to protect against theft or vandalism.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Maintained positive relationships with customers by providing exceptional service.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Resolved conflicts among staff, maintaining a harmonious workplace.
  • Maintained high standards of store presentation and visual merchandising.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Guest Room Attendant

Caesars Entertainment
Las Vegas, Nevada
12.2021 - 03.2022
  • Replenished bathroom supplies such as towels, soaps, shampoos and conditioners.
  • Checked room status daily to ensure accuracy of records in the property management system.
  • Maintained a professional appearance while on duty by adhering to uniform standards.
  • Disinfected surfaces regularly using appropriate cleaning materials.
  • Ensured guest rooms were clean and comfortable, changed linen and restocked amenities.

Customer Service Representative

Walmart
Las Vegas, NV
06.2020 - 09.2021
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided accurate information about products and services to customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.

Pickup Department Manager

Walmart
Las Vegas, Nevada
01.2018 - 04.2020
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Resolved customer complaints and issues promptly and professionally.
  • Developed promotional campaigns to increase brand recognition in target markets.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Provided technical support as needed when troubleshooting issues related to equipment or software.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Worked closely with sales associates to complete tasks.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Handled shift overstock, restocking and inventory control.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Warehouse Worker

Walmart
Las Vegas, NV
07.2016 - 10.2017
  • Inspected damaged goods prior to disposal or return to vendor.
  • Received and tracked incoming inventory shipments.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Maintained stock levels in accordance with company policies.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Packed boxes and stock using organizational guidelines.
  • Secured items in truck by strapping over protective padding.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.

Cashier/Money Center Associate

Walmart
Las Vegas, NV
10.2013 - 07.2016
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Used suggestive selling techniques to promote add-on sales.
  • Worked closely with front-end staff to assist customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Answered phone calls to assist customers with questions and orders.
  • Processed deposits, withdrawals, transfers, and loan payments for customers.
  • Followed all applicable laws and regulations related to Money Center services.
  • Adhered to organizational protocols when handling confidential information.
  • Provided excellent customer service to ensure satisfaction.

Education

High School Diploma -

Durango High School
Las Vegas, NV
05-2008

Skills

  • Upselling
  • Order Processing
  • Product Sales
  • Inventory Control
  • Sales Development
  • Payment Processing
  • Promotional support
  • Merchandising knowledge
  • Meeting deadlines
  • Reliable and punctual
  • Sales Training
  • Positive and professional
  • Money Handling
  • Exceptional customer service
  • Listening Skills
  • Verbal/written communication
  • Fraud Detection
  • Negotiation Tactics
  • Store Opening and Closing
  • Energetic self-starter
  • Retail Store Operations
  • Goal-Oriented
  • Service-oriented
  • Problem-solving skills
  • Guest Relations
  • Display Setup
  • Time Management
  • Exceeds sales goals
  • Problem-Solving
  • POS System Operation
  • Teamwork and Collaboration
  • Excellent communication skills
  • Performance Management
  • Policy Implementation
  • Marketing
  • Sales Techniques
  • Staff Training and Development
  • Complex Problem-Solving
  • Negotiation
  • Team Leadership
  • Employee engagement
  • Employee Motivation
  • Staff Discipline
  • Inventory Oversight
  • Food handling and sanitation
  • Cash handling experience
  • Quality Assurance
  • Task Prioritization

Affiliations

  • Activities include spending time with my family,traveling,camping,kayaking as much and when I can. I like to play chess as my past time activity.

Timeline

Sales Associate

Adidas
05.2023 - 05.2024

Retail Manager

Planet Hollywood Resort & Casino
04.2022 - 03.2023

Guest Room Attendant

Caesars Entertainment
12.2021 - 03.2022

Customer Service Representative

Walmart
06.2020 - 09.2021

Pickup Department Manager

Walmart
01.2018 - 04.2020

Warehouse Worker

Walmart
07.2016 - 10.2017

Cashier/Money Center Associate

Walmart
10.2013 - 07.2016

High School Diploma -

Durango High School

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RoAnn Espiritu