Rob Balentine
Middleville
Summary
Overview
10
10
years of professional experience
Work History
Project Manager
Custer, Inc.
06.2023 - Current
- Identified plans and resources required to meet project goals and objectives.
- Monitored project progress, identified risks and took corrective action as needed.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated material procurement and required services for projects within budget requirements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Account Manager
Nolan Transportation Group
07.2021 - 06.2023
- Assist in setting quarterly account’s projections and revenue targets
- Consistent proactive and reactive customer communication
- Coordinate monthly account reviews with customer’s decision makers and applicable team members
- Manage account’s RFP/bid packets with applicable internal leaders and departments
- Improve operational services by driving efficiencies through automation, delegation, and employee processes
- Provide critical thinking for complex customer operational problems and how to solve them
- Maintain routing-guide integrity for assigned accounts by ensuring they’re being followed by Carrier Sales, our providers, and the customer operations teams
- Maintain contract reporting integrity for assigned accounts
- Work proactively with customer to provide the most cost-effective solutions with the highest quality of service
- Create and maintain account-specific SOP docs to be shared with Operational Services
- Act as an escalation point for customers operational leaders
- Frequent KPI monitoring and communication
Account Manager
Venture Connect
10.2020 - 07.2021
- Negotiate and sell shipments to qualified carrier companies.
- Understand market trends for logistics lanes. Sell to make the most margin, while providing a quality experience for our customers.
- Work with outside sales to manage on time deliveries, adjust schedules, and fulfill the product shipments for our clients.
- Monitor and manage growth of the accounts. Report KPIs and financial forecast.
Customer Experience Project Manager: Product Development
Steelcase, Inc
09.2016 - 10.2020
- Manage site installation projects with large scale clients, and network dealerships.
- Manage beta program projects for first adopting technological clients.
- Daily use in SAP and CIC to adjust and review orders for our Smart & Connected Technologies.
- Build relationships with customers, dealerships, and sales representatives, while managing the experience of our tech products.
- Work closely with our Programming Developers on products, and user experiences.
- Use platforms such as Azure Active Directory, SAP, CIC, Elasticsearch, Grafana, Confluence, Rigado, Rally, Slack, Smart Sheets, Skype, Cisco, Teams, Kibana, and our back-end order databases.
Supervisor, Logistics
Steelcase, Inc.
09.2014 - 09.2016
- Leading/mentoring a large group of individuals to develop a lean quality, continuous improvement culture.
- Collecting Pareto data and driving improvement on highest revolving issues to drive cost reduction within a department or building.
- Communicate with the management team to improve safety, quality, cost, and speed metrics by effectively collecting data and driving results.
- Traveling to other locations to train newly hired leaders to drive standard leadership value throughout our entire corporate network.
- Daily use of SAP for order management, order changes, logistics, and inventory.
Education
Communications - Public Relations and Advertising
Grand Valley State University
Allendale, MI04-2015
Skills
- SAP
- Google / G suite
- Leadership Training
- O365
- Project Management
- Process Improvement
Timeline
Project Manager
Custer, Inc.
06.2023 - Current
Account Manager
Nolan Transportation Group
07.2021 - 06.2023
Account Manager
Venture Connect
10.2020 - 07.2021
Customer Experience Project Manager: Product Development
Steelcase, Inc
09.2016 - 10.2020
Supervisor, Logistics
Steelcase, Inc.
09.2014 - 09.2016
Communications - Public Relations and Advertising
Grand Valley State University
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