Rob Chamberlain
Stewartstown,PA
Summary
Results-driven IT Specialist with extensive experience in network troubleshooting, technical support, and Agile methodologies. Proven ability to enhance customer service and collaborate across teams to deliver impactful solutions.
Skilled in managing user accounts and providing technical support across multiple departments. Expertise in mentoring new hires and fostering effective collaboration, contributing to improved operational efficiency and enhanced customer satisfaction.
Overview
31
31
years of professional experience
1988
1988
years of post-secondary education
Work History
IT Specialist
SSA
Baltimore, Maryland
05.1994 - 04.2025
- Provided technical support for hardware and software issues across multiple departments.
- Managed user accounts and permissions within the organization's network systems.
- Solicited business requirements from stakeholders
- Planned, developed and implemented validation test plans
- Created user stories and managed customer backlog based on user requirements
- Provided technical analysis of complex business systems
- Mentored new hires and provided onboarding support.
- Assisted in maintaining network security protocols to protect sensitive information.
- Worked as technical expert on several Agile development teams
- Supported software releases and provided customer support
- Monitored customer support mailbox and provided support to end users across several applications
- Developed training materials for staff on new technologies and software applications.
Education
Archbishop Curley
Baltimore, MDSkills
- Network troubleshooting
- Technical support
- Agile methodology
- Security protocols
- Customer service/ support
- Collaboration within multiple teams
- Planning/ management
- Achieving business results
Timeline
IT Specialist
SSA
05.1994 - 04.2025
Archbishop Curley