Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rob Crespin

Castle Rock,CO

Summary

Experienced project manager skilled in coordinating technical teams and resources to drive successful project implementations. I pride myself in delivering exceptional customer service and maintaining strong stakeholder relationships. I manage timelines and budgets to ensure projects are completed efficiently.

Overview

7
7
years of professional experience

Work History

Project Manager

RingCentral
08.2022 - Current
  • Successfully implemented enterprise accounts, ensuring all deliverables have been met based off of the scope of work.
  • Managed and motivated technical teams ranging from 5 to 10 members, encouraging collaborative environments
  • Proactively drive initiatives to maintain billable utilization rates and meet compliance goals, optimizing resource allocation and revenue growth.
  • Demonstrated proficiency in project planning, creation, and forecasting, leveraging strategic insights to mitigate risks and deliver projects on time and within budget.
  • Utilized project management methodologies to streamline workflows, allocate resources effectively, and achieve project milestones.
  • Collaborated with stakeholders to develop comprehensive project plans, aligning resources and timelines to meet project objectives and client requirements.

Professional Services Implementation Engineer

RingCentral
07.2018 - 08.2022
  • Planned and executed system implementations
  • Established all technical project requirements and maintained effective professional relationships with clients
  • Handled design development, delivery and implementation for assigned projects
  • Assessed task completion to meet tight project deadlines
  • Oversaw project budgets ranging from $1,000 to $850,000
  • Planned and executed system implementations with Risk Management
  • Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.

Customer Support

RingCentral
10.2017 - 07.2018
  • Educated customers by explaining technology issues in easy-to-understand terminology
  • Handled issues by phone and email at help desk and provided general support, bug fixes, product updates and configurations
  • Performed complex network diagnostic tasks, examining packet traces, fault logs, and TCP/IP routing records to located negative impact events for customers
  • Provided secondary support to field engineers, helping to resolve escalated service calls by leveraging remote access tools
  • Supported employees with advanced troubleshooting on helpdesk tickets.

Education

Some College (No Degree): Ministry -

Bethel School of Ministry
Redding, CA
05.2015

High School Diploma -

Parker Lutheran High School
Parker, CO
05.2012

Skills

  • Project Management
  • Project Planning
  • Compliance Monitoring
  • Schedule Management
  • Contract Management
  • Strategic Planning
  • Resource Allocation
  • Reliable, Trustworthy, Friendly, Positive Attitude

Timeline

Project Manager

RingCentral
08.2022 - Current

Professional Services Implementation Engineer

RingCentral
07.2018 - 08.2022

Customer Support

RingCentral
10.2017 - 07.2018

Some College (No Degree): Ministry -

Bethel School of Ministry

High School Diploma -

Parker Lutheran High School

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Rob Crespin