ROB GASSER
Waterville,OH
Summary
Experienced IT Manager/Senior IT Administrator with a proven track record in overseeing technology deployment and maintenance. Skilled in leading IT staff to support hardware, software, and networking infrastructure. Collaborates closely with executives to determine and implement tech needs, while managing technology strategy, training, and documentation effectively.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IT Manager
Anne Grady Services
05.2024 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Instituted policies and training with KnowBe4 to improve user education of safety and security.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort. Implemented Datto RMM.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches. Added Datto EDR and AV.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
Network Administrator
Encore Vet Group
12.2020 - 01.2024
- Monitor network performance and identify vulnerabilities.
- Proficient in deploying and managing infrastructure services such as Active Directory, DNS, DHCP, RDS, and Group Policies with the use of PowerShell.
- In-depth knowledge of Microsoft OS, including Windows 7-11, Server 2008-2022 and VMware Esxi/vCenter 7.0 and 8.0.
- Multi-site responsibility for software and hardware systems including the management of preventive and reactive maintenance for physical and virtual servers, PC/peripherals, networking, DR, Cisco Meraki FW and WAPS, and communication devices/technologies/equipment.
- Ability to plan and coordinate multiple projects simultaneously with minimal supervision; self-motivated, self-disciplined, and strong interpersonal skills.
- High-level verbal and written communication skills.
IT System Analyst
Parker Hannifin
02.2020 - 12.2020
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Systems Administration including new equipment and user setup/authorizations thru ARS management of all resources; Responsible for all daily, weekly, monthly and yearly backups; Creation, maintenance and testing of divisional Disaster Recovery Plan
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
Senior Administrator - Contractor
Wipro Limited, Inc.
12.2019 - 02.2020
- Enhanced server performance by optimizing configurations and implementing regular updates.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
IT/Network Consultant
First Choice Chiropractic
04.2019 - 11.2019
- Maintain and upgrade network devices and servers.
- Work with and train staff on new procedures and applications.
Server Engineer II
ProMedica Health System
03.2016 - 04.2019
- Maintained and monitored over 2,000 local and remote servers.
- Established standard operating procedures for routine tasks, resulting in improved consistency across the team''s output.
- Optimized network performance by collaborating with network engineers to fine-tune settings and configurations.
- Maintained up-to-date documentation on server architecture, enabling efficient knowledge transfer within the team.
- Actively participated in ongoing professional development opportunities, staying current on industry trends and emerging technologies.
Sr. Infrastructure Engineer/Exchange Administrator
Rehmann
03.2013 - 03.2016
- Spearheaded the migration of legacy systems (Exchange 2010 to O365) to modern platforms, resulting in improved functionality without sacrificing security or compliance requirements.
- Performed regular audits of existing systems to identify areas for improvement, leading to enhanced efficiency across the organization.
- Optimized cloud-based infrastructure for improved performance, cost savings, and increased security measures.
- Managed and monitored installed systems for highest level of availability.
IT Services Manager/Network & Sales Engineer
JCI Group, Inc.
04.2012 - 03.2013
- Acquire new customers by following up on leads
- Quote systems and managed service agreements
- Perform maintenance on servers and workstations for customers and in-house
- Monitor systems using GFI Max and use remote control/support for customers
- Build servers (SQL, Exchange, 2008, 2012) and configure workstations (Win XP/7)
District Technology Director
Mountain View School District #244
10.2010 - 03.2012
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Reported issues to higher management with great detail.
Director of Technology
Trinity Lutheran Church and School
05.2001 - 09.2010
- Maintained Windows 2003 servers and all Macintosh/Windows XP Pro/Windows 7 Pro desktops/laptops and telecom system.
- Maintained disaster recovery procedures and backups.
- Technical training for all employees on use of systems and software.
- Documented network problems and changes in standard operating procedures.
- Built and configured servers and workstations.
Education
High School Diploma -
Bowsher High School
Toledo, OHNo Degree - Computer Information Systems
University of Toledo
Toledo, OHCertificate of Technical Studies - Computer Repair
Stautzenberger College
Maumee, OHCareer And Technical Education Degree - Elementary Education
University of Toledo
Toledo, OHSkills
- IT asset management
- Network administration
- Technical troubleshooting
- IT procurement
- Team collaboration
- IT infrastructure
- Disaster recovery
- Operating system management
- Cybersecurity management
- Virtualization
- Documentation and reporting
- Interpersonal skills
Certification
- Ohio 5 Year Professional Teaching Certificate (4-12) 2009-2014
- A+ Certification (Windows/DOS) January 1998
Languages
English
Native or Bilingual
Timeline
IT Manager
Anne Grady Services
05.2024 - Current
Network Administrator
Encore Vet Group
12.2020 - 01.2024
IT System Analyst
Parker Hannifin
02.2020 - 12.2020
Senior Administrator - Contractor
Wipro Limited, Inc.
12.2019 - 02.2020
IT/Network Consultant
First Choice Chiropractic
04.2019 - 11.2019
Server Engineer II
ProMedica Health System
03.2016 - 04.2019
Sr. Infrastructure Engineer/Exchange Administrator
Rehmann
03.2013 - 03.2016
IT Services Manager/Network & Sales Engineer
JCI Group, Inc.
04.2012 - 03.2013
District Technology Director
Mountain View School District #244
10.2010 - 03.2012
Director of Technology
Trinity Lutheran Church and School
05.2001 - 09.2010
High School Diploma -
Bowsher High School
No Degree - Computer Information Systems
University of Toledo
Certificate of Technical Studies - Computer Repair
Stautzenberger College
Career And Technical Education Degree - Elementary Education
University of Toledo
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