Rob Jarecki
Brookfield,WI
Summary
Seasoned Service Manager bringing 36 years of experience in the Automotive industry. Proficient in business practice, standards of operation and customer needs. Able to set and maintain high expectations for all team members.
Overview
38
38
years of professional experience
Work History
Service Manager
Milwaukee Audi
01.2023 - 07.2023
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Service Director
Ewald's Venus Ford / Ewald's Hartford Ford
09.2019 - 08.2022
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Service Manager
Heiser Ford/Lincoln
09.2018 - 07.2019
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Service Manager
Griffin Ford
11.1989 - 08.2018
- Developed and implemented new policies.
- Delivered customized and effective solutions to customers with unique demands.
- Ensured that each customers experience was positive, memorable and consistent.
- Hired and trained staff.
- Generated and developed leads to acquire new clients.
- Maintained above average customer satisfaction scores.
- Facilitated process improvement groups.
- Coordinated construction projects, including obtaining municipality approval and permits.
- Managed environmental clean ups.
- Purchased, and expedited repairs and installation of equipment.
Body Shop Manager
Griffin Ford
07.1987 - 11.1989
- Directed and supervised 5 Body Shop employees, managing individual productivity and performance.
- Prepared repair estimates.
- Developed and maintained relationships with insurance companies.
- Ordered materials and managed inventory.
Service Technician
Griffin Ford
10.1985 - 07.1987
- Perform quality, efficient repairs to vehicles.
Education
High School Diploma -
Milwaukee Tech
Milwaukee, WI1982
Skills
- Customer service management
- Verbal and written communication
- Staff training/development
- Effective leader
- Project management
- Coaching and mentoring
- Efficient multi-tasker
- Conflict resolution
Timeline
Service Manager
Milwaukee Audi
01.2023 - 07.2023
Service Director
Ewald's Venus Ford / Ewald's Hartford Ford
09.2019 - 08.2022
Service Manager
Heiser Ford/Lincoln
09.2018 - 07.2019
Service Manager
Griffin Ford
11.1989 - 08.2018
Body Shop Manager
Griffin Ford
07.1987 - 11.1989
Service Technician
Griffin Ford
10.1985 - 07.1987
High School Diploma -
Milwaukee Tech
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