Rob Philbeck

• Contract Technician work at Biogen Idec distributing Microsoft Lync

• Provided technical support to employees on an as-needed basis

• Contract Technician performing PC setup and software updates for various companies

• Technical Support provided on an as needed basis after deployment

• Delivered support for the maintenance of the end-users - onsite and remote
• Break/Fix Activities and Hardware troubleshooting
• Software Defects and General Software Support
• IMACD and some Mac applications

• Fulfilled router and modem requests as needed
• Loaded received configurations onto new routers
• Tested to verify correct operation
• Sent out to client (Advance Auto) via UPS

• Troubleshooted and maintained all computer systems and peripherals
• Installed equipment as needed and maintained Windows OS

• Contract position deploying new PCs for new employees or current employees

• Worked on hardware issues and software issues – Office 365

• Upgraded Windows 7 to Windows 10 as needed

• Installed medical software as needed

• Deployed and configured Macs as needed, and tablets & iPhones

• Used proprietary Windows 10 imaging software on new PC deployments

• Temporary position working on-site at Lenovo Morrisville campus onboarding new IBM employees

• Assisted with domain joining and additional software support as needed

• Resolved issues with Outlook email software on Windows 7 platform

• Contract position - Call center environment experience working on Citrix platform

• Experience handling complex issues while adhering to HIPAA guidelines

Worked with Murtech Consulting, ASM Computer Consulting, Aerotek/Solectron, and Ajilon Consulting

• Used diagnostic software to troubleshoot hardware and software-related issues on HP, Lenovo, Compaq, and IBM computers

• Became proficient at installing hardware components to include hard drives, optical drives, motherboards, memory, CPU’s including fans and power supplies

• Assisted Glaxo Smith Kline employees with software and hardware-related issues remotely using Remedy script