Rob Smiley
Pinckney,Michigan
Summary
Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
21
21
years of professional experience
Work History
Vice President
B.J.'s Heating And Cooling
2019.01 - Current
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
Service Manager/Lead Service Technician
B.j.'s Heating & Cooling
2012.05 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Research Consultant
Qualigence International
2011.08 - 2012.05
- Conducted in-depth market analyses to identify trends and support clients'' business decisions.
- Managed multiple simultaneous projects, consistently meeting deadlines without compromising on quality or accuracy.
Superintendent
Hall Construction
2003.04 - 2011.08
- Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.
- Conducted regular site inspections to maintain compliance with industry regulations and standards.
- Evaluated subcontractor performance regularly, ensuring adherence to contract requirements and maintaining accountability throughout the lifecycle of each project.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
Education
Bachelor of Arts - Entrepreneurship
Central Michigan University
Mount Pleasant, MI04.2003
High School Diploma -
Pinckney Community High School
Pinckney, MI05.1999
Skills
- Business Development
- Customer Prospecting
- Financial Management
- Proposal Writing
- Lead Generation
Timeline
Vice President
B.J.'s Heating And Cooling
2019.01 - Current
Service Manager/Lead Service Technician
B.j.'s Heating & Cooling
2012.05 - Current
Research Consultant
Qualigence International
2011.08 - 2012.05
Superintendent
Hall Construction
2003.04 - 2011.08
Bachelor of Arts - Entrepreneurship
Central Michigan University
High School Diploma -
Pinckney Community High School
Similar Profiles
Brandon LopezBrandon Lopez
HVAC Residential Installer at AA Service Co. Heating & CoolingHVAC Residential Installer at AA Service Co. Heating & Cooling
Gavin NunnGavin Nunn
Lead Install Technician at Top Notch Heating & CoolingLead Install Technician at Top Notch Heating & Cooling
David RussellDavid Russell
HVAC Installer at One Hour Heating And CoolingHVAC Installer at One Hour Heating And Cooling