Rob Thomas
Lawrenceburg,TN
Summary
Seasoned Operations Manager and talented leader with several years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Operations Manager
Norfolk Southern
07.2023 - Current
- Supervised transportation staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain secure working environment, reducing workplace accidents significantly.
Conductor
Norfolk Southern Railroad
08.2017 - 01.2020
- Ensure the safe and efficient movement of freight from point to point and customer facilities.
- Compliance with FRA regulations.
- Service customers with rail based merchandise.
- Coordinate train movement.
Patrolman, FTO, Crime Scene Tech
City of Brentwood Police Department
06.2004 - 08.2017
- Crime prevention patrol; enforce the law in a fair and impartial manner while recognizing the constitutional rights of all persons
- Committed to continuing a partnership with the community through excellence in law enforcement and community service
- FTO-directly supervise and train individual officers as well as conducting classroom training
- As a Crime Scene Technician I was tasked with assisting in the discovery, gathering, preservation and development of evidence
- I also served in a Detective capacity for 9 months which required the investigation of criminal cases assigned by supervisor.
Patrolman
City of Lawrenceburg Police Department
10.2002 - 06.2004
- Patrol the city; enforce city ordinances, state laws, and federal statutes
- Working with the community in a partnership to reduce crime.
Correctional Officer
Lawrence Co Sheriff's Department
08.2001 - 10.2002
- Maintain Security at the County Jail and insure the well being of inmates.
Education
Bachelor's of Science - Criminal Justice
Bethel University
McKenzie, TN01.2012
University of Tennessee
Knoxville, TNAssociates Degree -
Columbia State Community College
Columbia, TN01.1999
Lawrence County High School
Lawrenceburg, TN01.1996
Skills
- Communicates clearly and concisely and excels in dealing with individuals on all levels
- Supervision of individuals and groups
- Coordinate logistics with other departments and outside resources on events; ie critical incidents, incident scenes, natural disasters and large scale incident response
- Training and Coaching
- Safety Rule compliance
- Records management
- Logistics tracking
- Problem-Solving
- Decision-Making
- Employee relations and conflict resolution
- Staff Management
- Inventory Management
- Employee Motivation
- Customer Relationship Management
- Goal Setting
References
Available Upon Request
Timeline
Operations Manager
Norfolk Southern
07.2023 - Current
Conductor
Norfolk Southern Railroad
08.2017 - 01.2020
Patrolman, FTO, Crime Scene Tech
City of Brentwood Police Department
06.2004 - 08.2017
Patrolman
City of Lawrenceburg Police Department
10.2002 - 06.2004
Correctional Officer
Lawrence Co Sheriff's Department
08.2001 - 10.2002
Bachelor's of Science - Criminal Justice
Bethel University
University of Tennessee
Associates Degree -
Columbia State Community College
Lawrence County High School