Rob Thomas, III
Smyrna,GA
Overview
9
9
years of professional experience
Work History
Expansion Account Manager
Gusto
11.2025 - Current
- Managed client relationships to enhance customer satisfaction and retention.
- Developed tailored account strategies to address unique client needs and objectives.
- Collaborated with cross-functional teams to streamline project workflows and improve service delivery.
- Analyzed account performance metrics to identify trends and recommend actionable improvements.
Commercial Account Executive
Outreach
01.2023 - 10.2025
- Engaged with go-to-market organizations to identify needs and provide tailored software solutions.
- Cultivated and maintained a robust book of business, driving performance to consistently exceed sales objectives.
- Analyzed client needs through collaborative discussions to develop and provide bespoke software solutions.
- Nurtured strategic client partnerships to drive customer retention efforts and identify upselling potential.
SMB Account Executive
Zendesk
12.2021 - 01.2023
- Executed full sales cycle strategies, achieving successful deal closures while maintaining pipeline integrity.
- Identified and engaged potential clients through systematic outbound prospecting to expand market reach.
- Coordinated efforts with various departments to uncover and pursue potential business ventures.
- Developed and maintained customer rapport, facilitating effective upselling strategies.
Business Development Representative
Samsara
02.2021 - 12.2021
- Analyzed target accounts and orchestrated demand generation efforts to drive lead generation for Samsara.
- Partnered with executive teams and account executives to streamline the deal-closing process.
- Developed and maintained effective email outreach and cold calling campaigns to consistently exceed sales targets.
Outside Sales Representative
Gordon Food Services
10.2018 - 06.2020
- Developed strategic approaches to prospect, qualify, and finalize new business opportunities, enhancing market presence.
- Administered strategic initiatives for a $50,000 weekly business portfolio, optimizing service delivery and client relationships.
- Analyzed client needs and provided tailored solutions to drive restaurant business success.
UberEATS Account Manager
Uber Technologies
10.2017 - 10.2018
- Administered comprehensive account strategies for 700 accounts across the southeast region, ensuring client satisfaction.
- Executed comprehensive plans for the successful launch and expansion of UberEats across diverse markets.
- Analyzed partnership dynamics and implemented strategies to drive growth and strengthen connections.
Education
Bachelor of Business Administration - Marketing
Francis Marion University
Florence, SC05-2012
Timeline
Expansion Account Manager
Gusto
11.2025 - Current
Commercial Account Executive
Outreach
01.2023 - 10.2025
SMB Account Executive
Zendesk
12.2021 - 01.2023
Business Development Representative
Samsara
02.2021 - 12.2021
Outside Sales Representative
Gordon Food Services
10.2018 - 06.2020
UberEATS Account Manager
Uber Technologies
10.2017 - 10.2018
Bachelor of Business Administration - Marketing
Francis Marion University