Summary
Overview
Work History
Education
Skills
Timeline
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Rob Wainwright

Rob Wainwright

IT Professional
Niskayuna,NY

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Business-minded Network Administrator with 15 years of experience in supporting server environments.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work History

Telecom Analyst

Maximus
08.2011 - Current
  • Review, analyze, evaluate, monitor and maintain telecommunications systems and servers; Server Administrator.
  • Improved network efficiency by analyzing and optimizing telecom infrastructure.
  • Managed patch deployment processes, maintaining up-to-date systems in compliance with industry standards and best practices.
  • Reduced downtime through proactive monitoring of server health and quick response to alerts.
  • Enhanced server performance by optimizing configurations and implementing regular updates.
  • Monitored and analyzed system performance, such as network traffic, security and capacity.
  • Incident & Change Management
  • Data Analysis
  • Maintain operations of legacy equipment
  • Manage over 80 servers
  • Enhanced security measures by conducting regular vulnerability assessments on telecom systems

Claims Specialist

ValueOptions Behavioral Health
02.2008 - 07.2011
  • Adjustment and processing of complex mental health and substance abuse claims
  • Lead Role - assisted coworkers with questions and provided guidance
  • Maintained 99.6% accuracy
  • Created and performed weekly reports to present to upper management.
  • Managed high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.

Imaging Specialist

Quad/Graphics
04.2003 - 02.2008
  • Executed advanced page-builds using Photoshop and Illustrator, including color corrections, image manipulations; liaison between client and production, coordinated with clients and in-house photography studio for photo shoots.

Education

Associates Degree - IS-Network Administration

ITT Technical Institute - Virtual Learning
Virtual Learning
09.2010 - 06.2012

Associates Degree - IS-Multimedia

ITT Technical Institute - Virtual Learning
Albany, NY
09.2002 - 06.2004

Skills

    30 Years of computer experience

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Timeline

Telecom Analyst

Maximus
08.2011 - Current

Associates Degree - IS-Network Administration

ITT Technical Institute - Virtual Learning
09.2010 - 06.2012

Claims Specialist

ValueOptions Behavioral Health
02.2008 - 07.2011

Imaging Specialist

Quad/Graphics
04.2003 - 02.2008

Associates Degree - IS-Multimedia

ITT Technical Institute - Virtual Learning
09.2002 - 06.2004

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