Rob Wainwright
IT Professional
Niskayuna,NY
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Business-minded Network Administrator with 15 years of experience in supporting server environments.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Telecom Analyst
Maximus
08.2011 - Current
- Review, analyze, evaluate, monitor and maintain telecommunications systems and servers; Server Administrator.
- Improved network efficiency by analyzing and optimizing telecom infrastructure.
- Managed patch deployment processes, maintaining up-to-date systems in compliance with industry standards and best practices.
- Reduced downtime through proactive monitoring of server health and quick response to alerts.
- Enhanced server performance by optimizing configurations and implementing regular updates.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Incident & Change Management
- Data Analysis
- Maintain operations of legacy equipment
- Manage over 80 servers
- Enhanced security measures by conducting regular vulnerability assessments on telecom systems
Claims Specialist
ValueOptions Behavioral Health
02.2008 - 07.2011
- Adjustment and processing of complex mental health and substance abuse claims
- Lead Role - assisted coworkers with questions and provided guidance
- Maintained 99.6% accuracy
- Created and performed weekly reports to present to upper management.
- Managed high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Imaging Specialist
Quad/Graphics
04.2003 - 02.2008
- Executed advanced page-builds using Photoshop and Illustrator, including color corrections, image manipulations; liaison between client and production, coordinated with clients and in-house photography studio for photo shoots.
Education
Associates Degree - IS-Network Administration
ITT Technical Institute - Virtual Learning
Virtual Learning 09.2010 - 06.2012
Associates Degree - IS-Multimedia
ITT Technical Institute - Virtual Learning
Albany, NY 09.2002 - 06.2004
Skills
30 Years of computer experience
Analytical Thinking
Technical Troubleshooting
Systems analyzation
System Testing
Equipment Maintenance
Problem-solving abilities
Continuous Improvement
Incident Management
Data Analysis
System and Server Administration
Server maintenance
Software deployment management
IT Documentation
Virtualization Technologies
Scripting Languages
HTML, CSS, SQL, Python
Timeline
Telecom Analyst
Maximus
08.2011 - Current
Associates Degree - IS-Network Administration
ITT Technical Institute - Virtual Learning
09.2010 - 06.2012
Claims Specialist
ValueOptions Behavioral Health
02.2008 - 07.2011
Imaging Specialist
Quad/Graphics
04.2003 - 02.2008
Associates Degree - IS-Multimedia
ITT Technical Institute - Virtual Learning
09.2002 - 06.2004