ROBB HARDY
Aurora,CO
Summary
Solution-focused Senior IT Consultant recognized for high productivity and efficiency in task completion. Results-driven Senior IT Consultant specializing in cloud computing, cybersecurity, and data analytics. Demonstrated ability to lead cross-functional teams in executing complex IT projects, ensuring timely and successful delivery. Strong problem-solving and communication skills facilitate innovation and value creation in dynamic environments. Proven track record of enhancing business performance through strategic partnerships and effective project management.
Overview
28
28
years of professional experience
Work History
Senior IT Consultant/ Space Planning/ Owner
RGH Consultation Services
Denver, CO
05.2025 - Current
- Analyzed client needs to recommend tailored technology solutions and services, researching new technologies to identify potential areas for improvement within the organization's IT infrastructure, and developing IT strategies to enhance operational efficiency and security.
- Managed vendor relationships to ensure quality service delivery and support for clients, offering a choice of A, B, and C IT offerings to best serve their projects, and implementing disaster recovery procedures to ensure continuity of service in case of an emergency.
- Facilitate as a space planner/commercial-grade furniture/cubicle solutions offerings to ensure quality service delivery and support for clients, to offer Choice A, B, and C IT offerings to best serve their project.
IT Innovation Strategist/Sr. Sales Account Manager
Flexential
Aurora, CO
11.2024 - Current
- Conducted comprehensive IT assessments for over 75 organizations, identifying modernization opportunities that improved system performance by 40% and cut operational overhead by $2.5 million annually through hybrid cloud, SaaS, colocation, Edge integration strategies, and other pertinent IT service offerings.
- Facilitated the role of strategic account manager for high-value accounts, maintaining a 90% client retention rate, and increasing upsell revenue by 35% year over year by aligning Flexential's full technology portfolio with evolving customer needs, market trends, and digital transformation goals.
- Developed targeted initiatives to enhance client engagement across various sectors, facilitating cross-functional collaboration to drive project alignment and efficiency.
Manager of Lead Development Representatives
Flexential
Aurora, CO
04.2023 - 11.2024
- Led and coached a high-performing LDR/BDR team of representatives to consistently exceed monthly, quarterly, and annual pipeline targets for four consecutive years, contributing to a 40% year-over-year increase in qualified opportunities, and a 25% boost in SQL-to-close conversion rates. Product offerings included colocation, cloud migration, and other pertinent IT services.
- Developed and implemented performance improvement plans through weekly 1:1s, pipeline analysis, and targeted coaching, resulting in a 35% increase in rep productivity and a 20% reduction in ramp-up time for new hires within the first year. Instrumental in helping the team reach, if not exceed, monthly, quarterly, and annual metrics.
Lead Development Representative
Flexential
Aurora, CO
04.2021 - 04.2023
- Achieved 100%+ quota attainment for three consecutive years, generating over $12M in influenced pipeline by introducing and qualifying large enterprise accounts through hybrid cloud, SaaS, colocation, Edge integration strategies, and other pertinent IT service offerings.
- Executed 200+ outbound touchpoints weekly, including cold calls, email sequences, LinkedIn outreach, and event follow-ups, driving a 35% increase in marketing-qualified leads (MQLs), and consistently ranking in the top 5% of the LDR team.
- Collaborated with six regional sales teams of 3 to 5 members to optimize lead generation processes and strategies, bringing the client to sales to initiate first contact to work with them throughout the sales cycle.
Help Desk/ IT Generalist
Enquire Solutions
Greenwood Village, CO
05.2018 - 04.2021
- Delivered Tier 1 IT support to over 150 non-technical internal users, resolving CRM and Marketing Automation Platform (MAP) issues with a 98% first-touch resolution rate, reducing average ticket resolution time by 30%, and improving user satisfaction scores by 25%.
- Collaborated across Software Development, Sales, Marketing, and Contact Center teams to troubleshoot and resolve technical issues using Power BI, MySQL, and Postman, supporting over 50 successful software integrations and contributing to a 20% increase in operational efficiency.
- Initial role of sales account management, where my team identified the needs of customers, provided key data into the Enquire system to best identify senior living solutions for the families promptly and efficiently. Attained a 100% sales quota during my full tenure.
Sales Account Manager
Total Office Solutions
Colo Springs, CO
10.2016 - 05.2018
- Via the sale of office supplies, facility equipment, safety gear, and paper distribution to over 300 clients, I increased overall sales by 18% in one fiscal year through tailored solutions and product bundling. I achieved over 100% of the sales quota, driving $400K in revenue by securing new business and expanding relationships within the Denver and Colorado Springs metro areas, contributing to a 15% growth in the customer base, with a 25% increase in sales from existing clients.
- Consulted with over 50 nationwide clients to assess IT infrastructure and recommend solutions for system upgrades, including PCs, servers, storage (both on-site and cloud), office supplies, janitorial needs, facilities management, and software migrations, leading to a 30% improvement in client operational efficiency and a 20% increase in system uptime.
IT Component Sales Account Manager
Arrow Electronics(Verical)
Englewood, CO
01.2015 - 10.2016
- Having developed and expanded new logo metrics, exceeded the individual sales quota by 120% within a 10-month tenure, and contributed to the team achieving 200% of the collective quota, generating over $1.8M in net-new revenue through strategic account development and high-volume component sales. Product offerings included systems componentry, PCs, servers, and other IT infrastructure.
- Strengthened corporate alignment with key national and international accounts by positioning Arrow as a preferred supplier, leading to a 25% YoY increase in global sales volume, and enhancing long-term strategic partnerships across the enterprise IT ecosystem.
Strategic Sales Account Manager
Faison OPC
Aurora, CO
06.2013 - 01.2015
- Managed a nationwide account base as the primary Minority-Owned Business (MBE) liaison, leveraging consultative, multi-vendor solution selling to deliver tailored IT infrastructure, modular furniture, and facilities supply packages-achieving a 95% client retention rate and over $4.5M in recurring annual revenue, securing multiple 3-5 year national client contracts valued at $1M each in 2013, driving a 20% year-over-year business growth, and solidifying Faison's market presence as a trusted supplier of IT Infrastructure, software offerings, Office Supply, Jan/San offerings, space planning/ commercial furniture and other services.
- Recovered and expanded major accounts through hands-on management and strategic intervention, resulting in a 60% year-over-year increase in relationship-based revenue, and positioning Faison as a go-to, preferred partner across several enterprise procurement networks.
IT Systems Sales Account Manager
Faison OPC
Aurora, CO
06.2012 - 06.2013
- Developed and deepened business relationships with over 50 key accounts, expanding IT server, software, and storage sales across existing clients, resulting in a 28% increase in territory revenue and strengthening Faison's position as a strategic supplier and a trusted supplier of IT infrastructure, software offerings, office supplies, Jan/San offerings, space planning, commercial furniture, and other services, reaching over $100K in new supply and modular furniture contracts by leveraging national vendor relationships and aligning tailored solutions with client operational needs, driving procurement efficiency, and increasing average order size by 22%.
- Grew the new account base by 15% year-over-year within the Greater Denver Metro area and nationwide, utilizing 45+ distribution centers to support scalable fulfillment, and improve customer response time by 30%. Product offerings included: IT Infrastructure, software offerings, Office Supply, Jan/San offerings, space planning/ commercial furniture and other services.
Data Storage Sales Account Manager
Petra Industries
Oklahoma City, OK
06.2009 - 06.2012
- Managed key client relationships to enhance customer satisfaction and retention, consistently achieved and exceeded 100% of sales quota, earning a place in the $2M Sales Club (2012), and recognized as Sales Employee of the Month in both 2011 and 2012 for outstanding performance in B2B, B2C, and channel retail sales, promoting and selling a wide range of IT technology, audio-visual equipment, Hi-Fi systems, and security peripherals nationwide, driving over $3.5 million in cumulative revenue, and increasing customer retention by 30% through solution-focused sales strategies.
- Played a key role in expanding market share within assigned territories by supporting pricing strategy, proposal drafting, and client negotiation, contributing to a 20% year-over-year regional sales increase, and directly influencing department-wide quota attainment.
Driving Clinic Sales Account Manager
MasterDrive
Denver, CO
05.2007 - 06.2009
- Consistently exceeded 100% of the sales quota, earning the Driving Force Award (2009) and Excellent Customer Service Awards (2008 and 2009), contributing to a 30% year-over-year increase in corporate program enrollments, delivering 50+ on-site seminars and training sessions annually for fleet and corporate clients, and equipping over 1,200 drivers with advanced control techniques, including dynamic driving, crisis braking, and hazard response, resulting in a 40% reduction in reported on-the-job driving incidents.
- Managed and expanded a portfolio of retail and corporate accounts across the Greater Denver Metro area, generating over $750K in new business, and increasing corporate lead conversion by 25% through strategic outreach and personalized follow-ups.
Enterprise Data Storage Account Manager
Alliant (Plasmon)
Broomfield, CO
08.2005 - 06.2007
- Analyzed client needs to recommend appropriate solutions and services, contributing to 100%+ attainment of sales quota, earning Top Quarterly Sales honors in both 2006 and 2007, and contributing over $2.2M in revenue through global sales of UDO data storage hardware, software, and services across public and private sectors, providing end-to-end technical consultation to enterprise clients, integration teams, and channel partners, delivering over 100 custom solutions for backup, disaster recovery, and virtual storage architecture, improving client data resiliency by 45% on average.
- Built and sustained long-term business relationships that drove a 30% year-over-year increase in recurring contract value, positioning Alliant as a preferred provider for scalable archival storage solutions in industries with strict compliance and long-term data retention needs.
Enterprise Data Storage Account Manager
HP
Colorado Springs, CO
03.2005 - 08.2005
- Analyzed client needs to recommend appropriate solutions and services. Leading and managing high-value, consultative relationships with C-suite executives across enterprise and public sector clients, resulting in a 35% increase in storage solutions revenue, and securing over $5M in new business by aligning HP's data storage portfolio with evolving client security strategies, driving enterprise account expansion by identifying and closing new opportunities within existing clients, boosting cross-sell rates by 40% through tailored proposals that integrated HP's secure data storage, backup, and compliance-driven infrastructure services.
- Developed account strategies to enhance customer engagement and retention, implementing a structured change management and governance framework across multi-million-dollar accounts, reducing scope creep incidents by 60%, ensuring full contractual compliance, and improving client satisfaction scores by 25% year over year through consistent innovation and cost-saving initiatives.
DOD IT Sales Account Manager/ Team Lead
HP
Colo Springs, CO
06.2000 - 03.2005
- Managed key US Navy and US Marine Corps relationships by addressing customer needs effectively; hence, awarded Salesperson of the Year in 2003 and 2004 after generating $227M in annual sales through comprehensive IT solution selling, including PCs, servers, software, and data storage systems, across enterprise and government sectors.
- Served as Team Lead for a five-member inside sales team, supporting the U.S. Navy and US Marine Corps, securing multi-year contracts, and growing defense sector revenue by 45% through strategic relationship-building and tailored IT infrastructure proposals, directing territory management, sales forecasting, and partner alignment efforts; streamlined account qualification and proposal delivery processes, resulting in a 30% improvement in sales cycle efficiency, and a 20% increase in team quota attainment year over year.
NAPSE (NA Pre-Sales Technical Support)
Compaq Corporation/HP
Littleton, MA
01.1998 - 06.2000
- Collaborated closely with pre-sales engineers, sales management, and field reps to streamline technical consultations, resolving over 1,200 customer inquiries and achieving Best in Call Volume status for three consecutive quarters, with a 98% satisfaction rating.
- Supported both simple and complex purchase decisions across enterprise and SMB accounts, accelerating deal velocity by 20%, and helping drive over $12M in influenced sales prior to internal promotion to HP Federal Sales and relocation to Colorado, delivering high-impact pre-sales technical support for PC, server, software, and data storage upgrades, contributing to a 25% increase in customer conversion rates, and receiving multiple Customer Service Excellence Awards and Best in Client Transition recognition.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, providing excellent service and attention to customers experience through phone conversations.
Education
Master of Science - Information Technology/ Cyber
Colorado Technical University
Denver, CO05-2019
Bachelor of Science - Information Technology/Infrastructure
University of Phoenix
Denver, CO11-2009
Skills
- IT strategy development
- Vendor management
- Disaster recovery
- Cloud integration
- Client assessments
- Sales forecasting
- Disaster recovery planning
- Team leadership
- Negotiation skills
- Sales analysis
- Strategic account planning
- Excellent communication skills
- Client relationship building
- Territory sales experience
- Sales solutions
- Project management
- Relationship management
- Data analysis
- Compliance monitoring
- Performance improvements
- Project planning and development
- Technical support
- Contract management
Websites
Affiliations
- Meals on Wheels | Volunteers of America | 2000 - Present+
- Monthly Food Bank Initiative | Hope Starts Here | 2012 - Present
- Food Bank Distribution | Food For Thought | 2023 - Present
Languages
English
Professional
French
Professional
German
Professional
Timeline
Senior IT Consultant/ Space Planning/ Owner
RGH Consultation Services
05.2025 - Current
IT Innovation Strategist/Sr. Sales Account Manager
Flexential
11.2024 - Current
Manager of Lead Development Representatives
Flexential
04.2023 - 11.2024
Lead Development Representative
Flexential
04.2021 - 04.2023
Help Desk/ IT Generalist
Enquire Solutions
05.2018 - 04.2021
Sales Account Manager
Total Office Solutions
10.2016 - 05.2018
IT Component Sales Account Manager
Arrow Electronics(Verical)
01.2015 - 10.2016
Strategic Sales Account Manager
Faison OPC
06.2013 - 01.2015
IT Systems Sales Account Manager
Faison OPC
06.2012 - 06.2013
Data Storage Sales Account Manager
Petra Industries
06.2009 - 06.2012
Driving Clinic Sales Account Manager
MasterDrive
05.2007 - 06.2009
Enterprise Data Storage Account Manager
Alliant (Plasmon)
08.2005 - 06.2007
Enterprise Data Storage Account Manager
HP
03.2005 - 08.2005
DOD IT Sales Account Manager/ Team Lead
HP
06.2000 - 03.2005
NAPSE (NA Pre-Sales Technical Support)
Compaq Corporation/HP
01.1998 - 06.2000
Master of Science - Information Technology/ Cyber
Colorado Technical University
Bachelor of Science - Information Technology/Infrastructure
University of Phoenix