Robbie Cotney
Lexington,KY
Summary
Dedicated Rehab Nursing Technician delivering exceptional patient care and monitoring vital signs. Expertise in rehabilitation techniques and documentation management, poised to enhance recovery outcomes and ensure compliance with safety standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rehab Nursing Technician
Cardinal Hills Rehabilitation Hospital
Lexington , KY
01.2025 - Current
- Assisted patients with daily living activities and rehabilitation exercises.
- Monitored patient vital signs, promptly reporting significant changes to nursing staff to ensure timely care adjustments.
- Provided emotional support to patients during their recovery process.
- Educated patients on proper techniques for mobility and self-care.
- Documented patient progress and effectively communicated findings to healthcare providers, facilitating informed treatment decisions.
- Ensured compliance with safety protocols in the rehabilitation environment.
- Ensured compliance with facility policies related to confidentiality of health information.
- Maintained accurate records of patients' health information including charting observations in medical records.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, promptly reporting deviations to medical or nursing staff to address patient needs.
Service Advisor
Dan Cummins Chevrolet Buick
Paris , KY
01.2023 - 12.2024
- Guided customers through service inquiries and tailored product recommendations to meet their needs.
- Scheduled appointments and managed service timelines efficiently.
- Communicated service updates to customers throughout repair processes.
- Collaborated with technicians to ensure accurate service assessments.
- Educated customers on vehicle maintenance and service options offered.
- Handled customer complaints and resolved issues promptly and professionally.
- Delivered precise estimates of repair costs, labor times, and parts prices, ensuring transparency for customers.
Service Manager
Jack Kain Ford
Versailles, Kentucky
11.2016 - 01.2023
- Managed daily operations of service teams to ensure efficient workflow.
- Trained and mentored staff on customer service best practices to enhance service delivery.
- Coordinated schedules and resources for optimal service delivery.
- Resolved customer inquiries and issues effectively and promptly.
- Resolved customer complaints in a timely manner.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Analyzed service processes to identify improvement opportunities, leading to streamlined operations.
- Implemented new procedures to enhance team performance and efficiency.
- Developed and maintained relationships with customers, vendors, and suppliers.
Education
High School Diploma -
Wetumpka High School
Wetumpka, AL06-1993
Skills
- Rehabilitation techniques
- Patient care
- Vital signs monitoring
- Catheter care
- CPR certification
- Safety compliance
- Healthcare communication
- Document management
- Calm and level-headed under duress
Certification
SRNA 4032980
Accomplishments
Hospital CEO Award- Winter Storm Champion Caregiver
Timeline
Rehab Nursing Technician
Cardinal Hills Rehabilitation Hospital
01.2025 - Current
Service Advisor
Dan Cummins Chevrolet Buick
01.2023 - 12.2024
Service Manager
Jack Kain Ford
11.2016 - 01.2023
High School Diploma -
Wetumpka High School