- Artificial Intelligence (AI) and Machine Learning
- Genealogy
- Creative Writing
Open To Work
Robbie E. Millner
Customer Service Professional
Hermitage,Tennessee
Work Preference
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative III
HireRight, LLC
Nashville, TN
10.2016 - 01.2026
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Processed orders accurately using CRM software to enhance customer experience.
- Demonstrated adaptability in handling diverse customer interactions across various channels.
- Maintained detailed records of customer interactions to ensure consistency in support provided.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Insurance Customer Service Representative
Computer Science Corporation, CSC (Now DXC Technology)
Nashville, TN
05.2015 - 10.2016
- Recognized as key employee for product knowledge by manager; appointed as key resource for knowledge sharing.
- Reduced potential regulatory complaints by identifying and determining immediate solutions.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Educated clients on insurance products, fostering informed decision-making and increasing policy uptake.
Medical Customer Service Representative
Skin Solutions Dermatology
Franklin, TN
04.2014 - 05.2015
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Collaborated with cross-functional teams to address complex patient cases, resulting in improved patient outcomes.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Medical Customer Service Representative
Family Dermatology
Atlanta, GA
02.2011 - 04.2014
- Managed patient inquiries, providing accurate information on medical services and procedures.
- Resolved billing discrepancies, ensuring timely and effective communication with patients and insurance providers.
- Collaborated with cross-functional teams to address complex patient concerns, fostering a cohesive approach to care management.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
Customer Service Representative
The Crawford Company
Atlanta, GA
08.2010 - 02.2011
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
Education
Health Administration
University of Phoenix
Phoenix, AZ01.2012
No Degree - History/Music Sept 1972 To June 1974
David Lipscomb University
Nashville, TNSkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Data entry
- Relationship building
- Call center experience
- Professional telephone demeanor
- Product knowledge
- Microsoft Office Suite
- Customer relationship management (CRM)
- De-escalation techniques
- Live chat support
Certification
- HIPPA Training - Yearly - HireRight, LLC
- Fair Credit Reporting Act Training - Yearly - HireRight, LLC
- Diversity Training - Yearly - HireRight, LLC
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Suite, SalesForce, SHELF
Timeline
Customer Service Representative III
HireRight, LLC
10.2016 - 01.2026
Insurance Customer Service Representative
Computer Science Corporation, CSC (Now DXC Technology)
05.2015 - 10.2016
Medical Customer Service Representative
Skin Solutions Dermatology
04.2014 - 05.2015
Medical Customer Service Representative
Family Dermatology
02.2011 - 04.2014
Customer Service Representative
The Crawford Company
08.2010 - 02.2011
Health Administration
University of Phoenix
No Degree - History/Music Sept 1972 To June 1974
David Lipscomb University