Strategic and driven professional with a proven track record of enhancing internal and external customer relationships in the healthcare compliance sector. Over 30 years of experience in healthcare, including 20 years specializing in hospice care, complemented by 12 years of certification in healthcare compliance. Recognized for accountability and dependability, demonstrating a strong sense of duty and responsibility that contributes to organizational success. Committed to fostering positive interactions and driving improvements that align with company goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Director of Compliance
Gentiva
06.2024 - Current
Led cross-functional investigation team to successfully manage investigations.
Cultivated a culture of compliance collaboration throughout organization structure.
Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
Met with department supervisors and provided staff support to attain organizational goals.
Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Drove strategic improvements to enhance operational and organizational efficiencies.
Grew talent pool by actively recruiting top-tier candidates from diverse backgrounds while implementing robust training programs for skill development across all levels of staff members.
Field Director of Compliance
Gentiva
06.2022 - 06.2024
Attended HCCA National Compliance Convention annually to stay up to date with CMS, OIG, and other federal regulations.
Completed compliance investigation and Attorney-Client Privileged investigations.
Participated in policy and regulatory review committee.
Facilitated effective communication between team members, fostering a collaborative working environment conducive to success.
Enhanced client satisfaction rates by effectively addressing concerns/issues raised during field operations in a timely manner.
Director, Field Compliance
American Hospice/Voyager Hospice/Harden Hospice/Odyssey Hospice/Kindred Healthcare
05.2004 - 06.2022
Roles held: Field Nurse, Director of Nursing, Program Integrity Specialist Director, Field Compliance.
Challenge: To foster growth and development of clinical staff and develop clinical leadership roles. Action: Put another layer of management in place, conducted monthly staff meetings, provided education, supported community events and partnered with other health care organizations. Results: Patient census doubled and turnover rate decreased.
Challenge: Prepare locations to go through a CHAP accreditation process. Action: Developed a work plan, hired, trained, and organized the site to prepare to start caring for patients. Assessed and organized policies as well as developed an emergency management plan. Results: CHAP accreditation survey process was successful which allowed 15 other locations to successfully navigate the accreditation process.
Challenge: Partner with Home Health and Hospice Regulatory to develop a comprehensive Emergency Preparedness Plan. Action: Worked as a team to review policies, update polices, gather a working template, match regulations with federal and state requirements, and provide subject matter expertise.
Nurse Manager
Denton Family Healthcare
09.1996 - 05.2004
Challenge: Raise the standard of care. Action: Hire, orient, and train qualified individuals. Results: Patients were more confident in services provided, improved employee satisfaction, and improved overall patient outcomes.
Staff Nurse-Labor & Delivery
Presbyterian Hospital of Greenville
05.1995 - 09.1996
Challenge: Grow professionally. Action: Open to learning new skills, developed relationships with patients, physicians, and colleagues. Results: Worked as a staff member (scrub & circulating nurse) for Labor & Delivery.
Education
Master of Science - Emergency Management
Walden University
Minneapolis, MN
01.2017
Bachelor of Science - Health Studies
Walden University
Minneapolis, MN
01.2016
Associate of Applied Science - Applied Science
Tyler Junior College
Tyler, TX
01.1995
Skills
Self-driven professional
Logical reasoning ability
Strong ethical standards
Team-oriented leadership approach
Regulatory compliance expertise
Stakeholder engagement
Affiliations
Health Care Compliance Association-member since 2013
Certification
Licensed RN Compact TX 616320 -1995 to present
Amateur Radio Generalist Licensure- KF5TLZ- 2008 to present
Timeline
Senior Director of Compliance
Gentiva
06.2024 - Current
Field Director of Compliance
Gentiva
06.2022 - 06.2024
Director, Field Compliance
American Hospice/Voyager Hospice/Harden Hospice/Odyssey Hospice/Kindred Healthcare