ROBBIE HOFFMAN

As an IOP/SUD Alcohol and Drug Counselor, which includes providing clinical services to individuals participating in an Intensive Outpatient Program for substance use disorders. This role involves delivering individual and group counseling, conducting comprehensive substance use assessments, and developing individualized treatment plans using evidence-based practices. In addition, working collaboratively with multidisciplinary teams and community partners to support client recovery, promote accountability, and encourage long-term sobriety.

Key responsibilities include facilitating psychoeducational and process groups; monitoring client engagement, progress, and compliance; providing crisis intervention and relapse support; and maintaining accurate, timely, and compliant clinical documentation. Coordinating care with treatment courts, probation and parole officers, medical providers, and community resources as appropriate. The role requires adherence to ethical standards, confidentiality regulations (HIPAA and 42 CFR Part 2), and a commitment to trauma-informed, strengths-based, and client-centered care.

As a CRM, the goal is to support individuals on their journey toward sober living in a nonjudgmental and compassionate manner. We assist individuals in developing personal goals, creating strategies for self-empowerment, and taking meaningful steps toward building self-determined and fulfilling lives.

In this position, I develop and maintain positive relationships with individuals and community organizations. I assist clients in identifying barriers and developing strategies to overcome those challenges by connecting them with resources and increasing their awareness of available opportunities.

PERS (Personal Help Response System) provides 24/7 emergency assistance and support. The service enhances safety and independence, extends quality of life, and enables individuals to safely age in place, while also providing peace of mind for loved ones.

In my role as a Customer Service Specialist, I handle inbound calls that involve troubleshooting medical alert equipment, problem-solving, promoting services, ensuring customer satisfaction, and resolving concerns or complaints. This includes referring issues to appropriate departments for more complex solutions and actively following up to ensure resolution. I consistently maintain a positive, empathetic, and professional approach in all customer interactions.

Additional responsibilities include building and maintaining strong working relationships with case managers, caregivers, social workers, and family members. Establishing positive rapport with these partners is essential, as they serve as valuable advocates and resources in supporting our customers’ safety and well-being.

We work closely with the Emergency Response Center (ERC) to ensure customer needs are met. This includes accurately documenting all customer interactions across multiple data systems. On a daily basis, we utilize Microsoft Excel, Word, and Outlook to communicate effectively with team members and external agencies.

As a Corrections Technician, I performed duties related to the intake, release, programming, and monitoring of post-adjudicated offenders, as well as the supervision of pre-adjudicated clients. I also provided support to correctional staff and inmates. Depending on assignment, I worked in both jail settings and community-based supervision programs, contributing to the promotion and advancement of departmental missions and goals.

Responsibilities included obtaining and analyzing criminal records; contacting other jurisdictions as needed; and accessing, interpreting, entering, and retrieving data from multiple law enforcement and computerized data systems. Conducted collateral contacts by telephone to gather and verify information obtained during interviews. Interviewed offenders, pretrial defendants, individuals sentenced to community service, and clients referred to alternative programs. Verified information through computer records and collateral contacts with family members, employers, and other relevant parties to support screening decisions, custodial housing recommendations, case management determinations, and pretrial supervision.

Monitored individuals released on their own recognizance to encourage court appearance and compliance with release conditions, including the use of computer-assisted electronic monitoring equipment and monitoring for police contact. Collected urine and DNA samples as required. Referred clients to appropriate community resources to support compliance and address identified needs. Maintained accurate case files and records; prepared and submitted reports, affidavits, and court-related documents; and appeared in court when required. Served as Duty Officer/Officer of the Day, triaging emergency and non-emergency issues involving offenders, family members, and external agencies. Conducted intake interviews to initiate services, encourage participation, assign activities, and support client compliance.

Within Multnomah County, I supported both Juvenile and Adult Community Justice Services. Through the Adult Alternative Sanctions Program and the Juvenile Accountability Program, offenders were referred to work crews to complete a variety of projects, including landscape maintenance, litter patrol, and the Forest Project located in the Columbia Gorge.

Specific duties included transporting clients to work sites; demonstrating proper methods for completing assigned tasks; instructing crew members on general safety practices; establishing and maintaining effective working relationships with program participants; delegating tasks and responsibilities; conducting and facilitating groups; providing crisis intervention as needed; coordinating and scheduling community work projects; and completing required documentation and reports for each client supervised.