Robbin Martinez
Miami
Summary
Dynamic General Manager with a proven track record at Sea Grill Coral Gables, enhancing customer satisfaction and driving repeat business through effective leadership and strategic operations management. Skilled in training and coaching teams, I implemented cost-control measures that optimized resources and improved supply chain efficiency, fostering a culture of continuous improvement.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Sea Grill Coral Gables
Coral Gables, FL
10.2020 - Current
- Led operational strategy to enhance customer satisfaction and increase repeat business.
- Implemented cost-control measures, optimizing resource allocation across all departments.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed training programs for staff, promoting professional growth and enhancing service quality.
- Developed training programs for staff to improve customer engagement and satisfaction.
- Directed daily operations to enhance service quality and efficiency.
- Implemented inventory management systems to reduce waste and optimize supply chain processes.
- Analyzed sales data to inform menu adjustments, driving revenue growth and customer retention.
Assistant Manager
Sea Grill North Miami
08.2017 - 10.2020
- Analyzed performance metrics to identify trends and recommend strategic initiatives for growth.
- Mentored junior staff, fostering skill development and contributing to positive workplace culture.
- Oversaw inventory management, optimizing stock levels and reducing waste through effective planning.
- Facilitated regular team meetings to align goals, address challenges, and drive continuous improvement efforts.
Server
Sea Grill Restaurant North Miami
Miami, FL
03.2014 - 09.2017
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Developed training materials to enhance staff performance and service quality.
- Implemented process improvements that increased operational efficiency and customer satisfaction.
- Coordinated cross-departmental communication to streamline project execution and issue resolution.
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables efficiently, maintaining seamless communication with kitchen staff and guests.
- Trained new team members on menu items, service standards, and POS systems to enhance team performance.
- Implemented suggestions for improving workflow efficiency, resulting in reduced wait times during peak hours.
Server
Bella Luna Restaurant
Miami, FL
12.2008 - 03.2014
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables efficiently, maintaining seamless communication with kitchen staff and guests.
- Trained new team members on menu items, service standards, and POS systems to enhance team performance.
- Implemented suggestions for improving workflow efficiency, resulting in reduced wait times during peak hours.
Food Runner
Bella Luna Restaurant
Miami, FL
06.2006 - 11.2008
- Delivered food promptly to tables, ensuring accuracy and quality of orders.
- Collaborated with kitchen staff to streamline order delivery process, enhancing efficiency.
- Assisted in setting up dining areas for service, maintaining cleanliness and organization.
- Responded to customer inquiries regarding menu items and specials, providing exceptional service.
Restaurant Busser
Bella Luna Restaurant
Miami, FL
09.2004 - 05.2005
- Communicated effectively with team members to streamline operations during peak hours.
- Trained new bussers on best practices for table turnover and customer service standards.
- Implemented organized systems for table assignments, improving workflow efficiency.
- Monitored dining area for guest needs, ensuring proactive service and timely assistance.
Preparation Cook
Bella Luna Restaurant
Miami, FL
11.2002 - 08.2004
- Prepared ingredients by chopping, slicing, and dicing to ensure readiness for kitchen operations.
- Managed inventory and stock levels to maintain efficient kitchen workflow and minimize waste.
- Assisted chefs in meal preparation by following recipes and adhering to food safety standards.
- Streamlined food preparation processes to enhance kitchen efficiency and service speed.
Dishwasher
Bella Luna Restaurant
Miami, FL
08.2000 - 11.2002
- Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
- Ensured proper cleaning and storage of dishes, utensils, and kitchen equipment.
- Collaborated with kitchen staff to streamline dish retrieval processes during peak hours.
- Trained new team members on safe handling of dishwashing machinery and procedures.
Education
High School Diploma -
Liceo Hispanoamericano
Honduras11-1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
Accomplishments
- Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Certification
- [Area of certification], [Company Name] - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Sea Grill Coral Gables
10.2020 - Current
Assistant Manager
Sea Grill North Miami
08.2017 - 10.2020
Server
Sea Grill Restaurant North Miami
03.2014 - 09.2017
Server
Bella Luna Restaurant
12.2008 - 03.2014
Food Runner
Bella Luna Restaurant
06.2006 - 11.2008
Restaurant Busser
Bella Luna Restaurant
09.2004 - 05.2005
Preparation Cook
Bella Luna Restaurant
11.2002 - 08.2004
Dishwasher
Bella Luna Restaurant
08.2000 - 11.2002
High School Diploma -
Liceo Hispanoamericano