Robby Aguilar
Lubbock,TX
Summary
Dynamic Crew Trainer at Taco Villa with a proven track record in employee training and customer service excellence. Expert in safe food handling and team leadership, I foster a customer-first mindset, enhancing service delivery and operational efficiency. Committed to coaching and mentoring, I drive continuous improvement in training programs and team performance.
Overview
1
1
year of professional experience
Work History
Crew Trainer
Taco Villa
7727 Milwaukee Ave , Lubbock Tx 79424
08.2024 - Current
- Guided new team members in understanding safety standards.
- Contributed to maintaining cleanliness and order in assigned areas.
- Streamlined operations through effective collaboration with team members during peak times.
- Demonstrated proper use of equipment and tools to ensure safe operations.
- Communicated feedback to enhance team training outcomes.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Encouraged customer-first mindset among crew members, leading to notable improvements in service delivery.
- Guided new trainers in developing effective training strategies, contributing to overall improvement of training program.
- Provided coaching and mentoring to employees.
Education
High School Diploma -
Skills
Customer service
Employee training
Cash handling
Team leadership
Active listening
Safe food handling
Coaching and mentoring
Team leadership and supervision
Food safety understanding
Cleaning and sanitation
Opening and closing procedures
Clear communication
Critical thinking
Leadership development
Video instruction
Timeline
Crew Trainer
Taco Villa
08.2024 - Current