Overview
Work History
Education
Skills
Timeline
Generic

Robby Barno

Strongsville,OH

Overview

6
6
years of professional experience

Work History

Team Lead

Target
06.2017 - Current
  • Started as a team member and worked my way up to team lead in May 2023
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Residential Advisor

Bowing Green State University
07.2020 - 11.2020
  • Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
  • Enforced rules and regulations to maintain order and safety in residence hall.
  • Participated in staff meetings and training to stay informed on policies and procedures.
  • Established consistent relationships with students to maintain professional boundaries.
  • Supervised and mentored students to promote safety and wellbeing.
  • Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
  • Responded to student inquiries and concerns, offering support and guidance.

Desk Clerk

Bowling Green State University
10.2019 - 11.2020
  • Checked in and out designated equipment, keys and supplies.
  • Enforced building rules with staff, guests and outside professionals.
  • Recorded significant occurrences in daily log with professionalism and critical details.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Monitored building for hazardous conditions or situations and notified correct personnel.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Utilized office management software to record and track resident information.

Education

Bachelor of Arts - Political Science; Minor in Psychology

Bowling Green State University
Bowling Green, OH
04.2023

Skills

  • Leadership
  • Customer Service
  • Conflict Resolution
  • Analytical Thinking
  • Customer Loyalty
  • Coaching and Training

Timeline

Residential Advisor

Bowing Green State University
07.2020 - 11.2020

Desk Clerk

Bowling Green State University
10.2019 - 11.2020

Team Lead

Target
06.2017 - Current

Bachelor of Arts - Political Science; Minor in Psychology

Bowling Green State University

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Robby Barno