Robby Ducote
Baton Rouge,LA
Summary
With 14 years of experience in hotel management, I have optimized front desk operations and enhanced guest satisfaction by developing and implementing standard operating procedures. I have spearheaded a X% increase in efficiency within 3 months and consistently improved guest satisfaction scores. Skilled in SOP development, front desk efficiency, guest satisfaction, hotel management, customer service, and operations optimization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Eagle Suites Hotel
Baton Rouge, LA
07.2025 - Current
- Increased front desk efficiency within 3 months by developing and implementing standard operating procedures, enhancing guest satisfaction.
- Hotel
- Full-time
Hotel Experience Champion/Front Desk Manager
Holiday Inn & Suites
Lafayette, LA
07.2024 - 07.2025
- Enhanced front desk operations by X% within 3 months through the development of SOPs, resulting in improved guest satisfaction scores.
- Hotel
- Full-time
Front Desk Agent
Tru by Hilton
Lafayette, LA
07.2019 - 07.2024
- Enhanced front desk operations within 6 months through the development of SOPs, resulting in improved guest satisfaction scores.
- Hotel
- Full-time
Store Manager
Sam's Club Optical
Lafayette, LA
07.2005 - 07.2015
- Increased guest satisfaction scores by X% within 3 months by developing SOPs that streamlined front desk operations and enhanced service delivery.
- Optical Eyeglass Store
- Full-time
Education
Bachelor of Arts - General Studies
Southeastern Louisiana University
Hammond, LA12-2025
Skills
- 10 key typing, Administrative experience, Banking, Bilingual, Business hotel experience, Cash handling, Cash register, Communication skills, Computer literacy, Computer operation, Computer skills, Conflict management, Cooking, Customer service, English, Financial acumen, Forecasting, Front desk, Guest relations, Guest reservation booking, Guest services, Hospitality, Hospitality management, Host/hostess experience, Hotel and accommodations guest check-in, Hotel and accommodations guest check-out, Hotel and accommodations guest complaints handling, Hotel and accommodations guest inquiries, Hotel and accommodations guest luggage handling, Hotel and accommodations guest special request handling, Hotel experience, Hotel management, Local attractions guest recommendation, Luxury hotel experience, Management, Marketing, Microsoft Excel, Microsoft Office, Microsoft Word, Motel experience, Multi-line phone systems, Multilingual, Night audit, Office experience, Office management, OPERA, Organizational skills, Phone etiquette, POS, Property management tools, Resort, Restaurant experience, Retail sales, Spanish, Time management, Typing, Upselling, Windows, Word processing
Certification
- Driver's License
Timeline
Assistant General Manager
Eagle Suites Hotel
07.2025 - Current
Hotel Experience Champion/Front Desk Manager
Holiday Inn & Suites
07.2024 - 07.2025
Front Desk Agent
Tru by Hilton
07.2019 - 07.2024
Store Manager
Sam's Club Optical
07.2005 - 07.2015
Bachelor of Arts - General Studies
Southeastern Louisiana University