Robby Poole
Minneapolis,MN
Summary
Insurance professional skilled in evaluating claims, negotiating settlements, and ensuring compliance with policies and regulations. Strong focus on team collaboration and achieving results. Capable of adapting to changing needs, demonstrating reliability, and maintaining high standards. Proficient in analyzing data, effective communication, and problem-solving.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Independent Insurance Adjuster
Pacesetters Claims Service
04.2025 - Current
- LCPIC, daily wind and hail
- Collaborated with insurance companies to ensure accurate claim evaluations and resolutions.
- Developed detailed reports documenting findings, recommendations, and settlement proposals for clients.
Business Owner
Daystar Properties LLC
08.2018 - 08.2025
- General contracting
- Property management
- Fix to flip
- Mentor to other first time rental property owners
- Analyzed market trends to identify growth opportunities and inform decision-making processes.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Grew to 12 rentals in less than two years
Pastor
Longview Baptist Church
08.2005 - 08.2025
- Developed educational programs, enhancing congregational understanding of scripture.
- Provided pastoral care, supporting individuals through counseling and guidance.
- Organized outreach initiatives, expanding community service and engagement efforts.
- Mentored church leaders, promoting leadership development and strategic planning.
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Grew budget by 100% in 5 years
Allstate Inspector on demand
Pilot Inspectors on Demand
04.2018 - 10.2019
- Conducted thorough inspections to ensure compliance with industry standards and safety regulations.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
Chaplain
Federal Bureau Of Prisons
10.2002 - 08.2005
- Provided spiritual guidance and emotional support to individuals in crisis.
- Developed and implemented programs for community engagement and support.
- Facilitated interfaith dialogues to promote understanding among diverse groups.
- Conducted regular worship services, enhancing community cohesion and morale.
- Conducted crisis intervention sessions with individuals experiencing severe emotional distress, providing comfort and support during critical times.
- Spring 2004 Employee of the Quarter
Education
Master of Divinity -
New Orleans Seminary
New Orleans, LA01.2000
Bachelor of Arts - Pastoral Ministries
Columbia International University
Columbia01.1992
Skills
- Claims investigation
- Professional ethics
- Property valuation
- Liability determination
- Policy analysis
- Damage assessment
- Customer service
- Problem-solving
- Critical thinking
- Multitasking and organization
- Verbal and written communication
- 26 state claims adjuster license
Certification
- Xactimate Level I & II
- State Farm Property
- State Farm Auto
- Allstate virtual assists
- USAA Certification
- TWIA field and desk
- Louisiana Citizens Insurance Program
- Core Logic Level I
- IICR WRT & MRS certification
- Part 107 Drone Pilot
- NPN 18864387
Training
- Adjuster TV Fast Track for Deployment, graduate
- Hail & wind damage to residential roofing by HAAG education, 9 hrs
- Flood Claims E-learning, Xactimate, 4 hrs
- Alacrity ABC of adjusting, 32 hrs
Timeline
Independent Insurance Adjuster
Pacesetters Claims Service
04.2025 - Current
Business Owner
Daystar Properties LLC
08.2018 - 08.2025
Allstate Inspector on demand
Pilot Inspectors on Demand
04.2018 - 10.2019
Pastor
Longview Baptist Church
08.2005 - 08.2025
Chaplain
Federal Bureau Of Prisons
10.2002 - 08.2005
Master of Divinity -
New Orleans Seminary
Bachelor of Arts - Pastoral Ministries
Columbia International University
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