Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robby Samosky

Spanishburg,WV

Summary

Dynamic Universal Banker at Burke and Herbert Bank with expertise in cash handling and customer service. Proven track record in enhancing client relationships and driving financial product sales. Skilled in team collaboration and strategic planning, successfully led learning staff to improve performance and compliance while ensuring customer satisfaction through effective problem resolution.

Banking professional with comprehensive expertise in financial services and client management. Proven ability to enhance customer experiences and streamline banking operations. Focused on collaborative team efforts and adaptive to dynamic work environments. Strong skills in account management and customer service.

Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results. Skilled in handling transactions, advising clients on banking products, and managing client relationships. Known for reliability, communication skills, and results-driven approach.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Universal Banker

Burke and Herbert Bank
Princeton, WV
08.2024 - Current
  • Assisted customers with account openings, closures, and transactions.
  • Processed loan applications and provided accurate information on products.
  • Educated clients on digital banking tools and services to enhance user experience.
  • Collaborated with team members to resolve customer inquiries effectively.
  • Maintained compliance with banking regulations and internal policies consistently.
  • Conducted daily cash management tasks ensuring accuracy and efficiency.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.

Inventory Supervisor

Mercer County Schools
Princeton, WV
02.2013 - 05.2024
  • Oversaw inventory management processes to ensure accuracy and availability of supplies.
  • Trained staff on best practices for stock control and inventory tracking systems.
  • Implemented strategies to reduce waste and improve inventory turnover rates.
  • Coordinated with vendors to maintain optimal stock levels and resolve discrepancies.
  • Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
  • Oversaw purchase orders and data entry regarding shipped and received shipments.
  • Implemented cycle counting program, improving inventory record accuracy and reducing need for extensive annual counts.

Education

Master of Science - Business Administration And Management

Concord University
Athens, WV
05-2026

Bachelor of Arts - Regents Bachelor of The Arts

Concord University
Athens, WV
05-2025

Skills

  • Branch operations
  • Cash handling proficiency
  • Electronic funds transfer
  • Customer needs assessment
  • Financial product sales
  • Customer service
  • Customer Service-oriented
  • Team collaboration
  • Community relations
  • Relationship building
  • Employee motivation
  • Strategic planning

Timeline

Universal Banker

Burke and Herbert Bank
08.2024 - Current

Inventory Supervisor

Mercer County Schools
02.2013 - 05.2024

Master of Science - Business Administration And Management

Concord University

Bachelor of Arts - Regents Bachelor of The Arts

Concord University
Robby Samosky