Proven track record in account management, driving $900,000 in renewals and achieving upsells averaging $15,000. Expertise in client relationship management and strategic planning, enhancing customer satisfaction and service experience.
Overview
5
5
years of professional experience
Work History
Account Manager
IDX
Scottsdale, Arizona
2023.08 - 2025.04
,Managed 90+ investor relations and corporate accounts, serving as primary point of contact to ensure client satisfaction.
Consistently upsold accounts with an average deal size of $15,000 and closed a largest upsell of $50,000.
Managed a book of business with roughly $900,000 in renewals.
Resolved client inquiries promptly, improving service experience and strengthening client relationships.
Maintained accurate records of client interactions and transactions, supporting seamless communication and follow-up.
Marketing Coordinator
DigiVid360
Phoenix, Arizona
2023.02 - 2023.08
Developed content for social media channels and newsletters to engage target audiences.
Coordinated outreach programs, including email sequencing and campaign planning, to enhance audience engagement.
Oversaw vendor relationships, ensuring timely delivery of marketing materials to maintain campaign schedules.
Conducted market research to identify target audiences and trends.
Assisted Account Executives and Founders with outreach, CRM management, and pipeline support.
Agency Owner
Myself
Phoenix, Arizona
2020.05 - 2023.02
Managed up to 5 client social media accounts creating a content calendar, and content strategy, and increasing organic reach by over 1000% on Instagram.
Facilitated sales process to acquire clients.
Raised client's Instagram account to over 10,000 followers. Generate over 200k views for TikTok clients.
Oversaw project timelines and deliverables for multiple client accounts.
Developed training materials for new team members to improve onboarding efficiency.