Robbyn Duncan
McCalla,USA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
Work History
Community Sales Manager
Valor Homes
Pelham, Alabama
03.2026 - Current
- Identified the needs of customers promptly and efficiently.
- Provided excellent service and attention to customers through phone conversations.
- Achieved high customer satisfaction through creative problem-solving.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Remote Customer Service Rep/Data Entry Clerk
Liveops
McCalla, AL
02.2005 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
- Entered data into company systems and databases with a focus on accuracy and integrity.
- Probed for service needs to ensure accurate data entry into electronic systems.
- Communicated with departments to resolve data discrepancies and maintain data quality.
Licensed Associate Broker
D R Horton
Hoover, Alabama
06.2012 - 02.2021
- Guided clients through home-buying process, leveraging extensive market knowledge to address needs and concerns.
- Cultivated strong client relationships and communicated effectively to facilitate successful property sales.
- Coordinated property showings and open houses to enhance visibility and attract potential buyers.
- Prepared detailed market analyses to inform strategic pricing for listings.
Customer Support Specialist
Infinity Insurance
Birmingham, Alabama
10.1999 - 03.2007
- Resolved customer complaints by utilizing effective communication and problem-solving strategies, leading to improved customer retention.
- Assisted customers with policy inquiries and claims processing, ensuring timely resolutions and customer satisfaction.
- Informed customers about billing procedures, processed payments, and established payment options to enhance customer experience.
- Maintained positive relationships with staff and management to foster teamwork.
Education
Some College -
- Additional Coursework in Business 111
- Completed Study.com-College Start Course
High School Diploma - undefined
05-1981
- Member of [Honor Society], 1978
- Participated in FMLA, 1978
- Participated in [Year]Home Economics, 1979
- GPA: A-
Skills
- Sales strategy
- Lead generation
- Cross-selling
- Market analysis
- Customer service
- Data entry accuracy
- Time management
- Problem solving
- Effective communication
Timeline
Community Sales Manager - Valor Homes
03.2026 - Current
Licensed Associate Broker - D R Horton
06.2012 - 02.2021
Remote Customer Service Rep/Data Entry Clerk - Liveops
02.2005 - Current
Customer Support Specialist - Infinity Insurance
10.1999 - 03.2007
Midfield High School - High School Diploma,
Guild Colorado - Some College,