ROBBYOSHA ROSS
Las Vegas,NV
Summary
Compassionate and results-driven professional with over 10 years of experience in customer service and healthcare support roles. Proven ability to communicate effectively, resolve issues with empathy, and deliver high-quality service in fast-paced environments. Skilled in HIPAA compliance, client relations, and team collaboration, with a strong focus on accuracy, professionalism, and patient-centered care.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Centene
Las Vegas, NV
09.2022 - 04.2024
- Maintain confidentiality of member health information in compliance with HIPAA guidelines.
- Document all member and provider communications accurately.
- Consistently meet productivity and performance benchmarks.
- Resolve inquiries efficiently with a focus on first-call resolution.
Customer Service Representative
Anthem
Las Vegas, NV
07.2020 - 11.2021
- Demonstrated initiative and problem-solving to meet member needs.
- Provided clear explanations of healthcare benefits.
- Utilized strong written and verbal communication skills.
- Took ownership of issues and resolved them with empathy and care.
Customer Service Representative
Knoah Solutions Inc.
Las Vegas, NV
09.2018 - 07.2020
- Managed high-volume inbound and outbound calls.
- Followed scripts and guidelines to handle various topics.
- Identified and addressed customer needs effectively.
- Researched issues and delivered tailored solutions.
Certified Nursing Assistant
Nevada Caregivers
Las Vegas, NV
06.2017 - 12.2018
- Assisted residents with daily living activities.
- Monitored clients for injuries and reported findings.
- Prepared meals, performed housekeeping, and laundry tasks.
Rehab Assistant
Crestwood Behavioral Health
Las Vegas, NV
09.2016 - 06.2017
Certified Nursing Assistant
University Retirement Community
Davis, CA
05.2015 - 12.2016
- Provided hygiene and mobility assistance.
- Assisted with feeding and ambulation.
- Recorded vital signs and documented client care.
Certified Nursing Assistant
Veterans Affairs Medical Center
Martinez, CA
12.2013 - 05.2015
- Provided bedside care including repositioning and hygiene.
- Maintained a clean and safe environment.
- Assisted with patient mobility and equipment setup.
Education
Associates in Human And Social Services
Bryant & Stratton College
08.2023 - 08/2025
CNA License -
Standard of Excellence
Las Vegas, NVCNA License -
Northbay Nursing Institute
Fairfield, CAHigh School Diploma -
Angelo Rodriguez High School
Fairfield, CASkills
- HIPAA compliance
- Call center operations
- Customer relationship management
- Health insurance knowledge
- Communication documentation
- Conflict resolution
- Service recovery strategies
- Issue identification
- Time management
- Problem solving
- Attention to detail
- Empathy in communication
- Spreadsheets
- Appointment scheduling
- Live chat support
- Task prioritization
- Documentation
- Clerical support
- Report preparation
- Customer relations
Timeline
Associates in Human And Social Services
Bryant & Stratton College
08.2023 - 08/2025
Customer Service Representative
Centene
09.2022 - 04.2024
Customer Service Representative
Anthem
07.2020 - 11.2021
Customer Service Representative
Knoah Solutions Inc.
09.2018 - 07.2020
Certified Nursing Assistant
Nevada Caregivers
06.2017 - 12.2018
Rehab Assistant
Crestwood Behavioral Health
09.2016 - 06.2017
Certified Nursing Assistant
University Retirement Community
05.2015 - 12.2016
Certified Nursing Assistant
Veterans Affairs Medical Center
12.2013 - 05.2015
CNA License -
Standard of Excellence
CNA License -
Northbay Nursing Institute
High School Diploma -
Angelo Rodriguez High School