ROBECCA KRICK
Ilion,USA
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods Maintains organized, clean and safe work areas with diligent attention to important detail Multi-task-oriented
Overview
21
21
years of professional experience
Work History
Receptionist/Accounts Payable&Receivables
Brown's Feed Inc.
Frankfort, NY
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Teacher's Aide
Central Valley Academy
Ilion, NY
09.2019 - 08.2022
- Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
- Ensure the care, safety, and well being of children assigned to their classroom and when appropriate all other children and classrooms in the center
- Assisted Lead teacher in set up and clean up of activities
- Supervised recreation time
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Counter Staff
Sorrento Pizzeria
Ilion, NY
08.2018 - 08.2019
- Reconciled all receipt totals, cash and credit payments to address any shortages.
- Properly labeled and stored food and fresh ingredients in the refrigerator or freezer to maintain freshness.
- Performed sandwich artistry duties with a very low error rate.
- Provided product information and menu item explanations to ensure that dietary restrictions were taken into account.
- Was in charge of delivering items to guests' tables and responding to requests.
- Assisted guests by greeting them personally and taking their orders.
- Replenished supplies, bags, and other materials at each cash wrap counter.
- Answered phones, took orders.
Certified Nursing Assistant
Valley Health Services
Herkimer, NY
04.2017 - 02.2018
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking.
- Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals.
- Used mobility devices and hoyer equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep LPNs informed of changes.
- Kept track of patient responses and updated the computer system.
- Followed and enforced safety protocols to protect patients and workers.
- Was a constant advocate for the welfare, rights, and needs of patients.
- Improved daily workflow to improve patient outcomes and meet organizational goals.
- Was in charge of monitoring fluid outputs, recording results, and collecting specimens for testing.
- Gathered and documented patient vital signs on a daily basis.
Direct Support Professional
Herkimer ARC
Herkimer, NY
07.2010 - 02.2014
- Charted resident responses, progress to approaches used and reported abnormal signs and symptoms to medical care professionals on staff.
- Evaluated health education needs of patients and provided necessary training and instruction.
- Documented
- Aided
- Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources.
- Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses.
Cashier
Kmart
Herkimer, NY
06.2009 - 06.2010
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
Eyecare Associate
Lenscrafters
New Hartford, NY
05.2008 - 09.2009
- Assisted by answering phones, responding to guest inquiries, and providing information about the club's services during downtime.
- Used agile work methods to ensure that projects were completed quickly and successfully.
- Assisted with eye exams, picking out eyeglass frames and lens, contact lens exams
Sub Unit Prep
Sorrento Pizzeria
Ilion, NY
09.2007 - 09.2008
- Prepped food
- Made orders
- Waited on customers
- Cleaned area
Cashier
Mrs. Shake
Mohawk, NY
04.2004 - 06.2008
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Waited on customers
- Cooked and cleaned
Cashier
Cristianos Pizza
Mohawk, NY
09.2006 - 09.2007
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Helped customers by answering their questions and completing their requests.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Efficiently and accurately processed a large number of transactions.
Education
Some college (No degree) - Early Childhood Education
Herkimer County Community College
Herkimer, NYSkills
- Document scanning
- Data Management
- Classroom management
- Extremely organized
- Elementary education
- Self-motivated
- Conflict resolution
- Food preparation
- Skilled in Excel, Word
- Customer service
- First Aid/CPR
- Supervision
- Data entry
Timeline
Receptionist/Accounts Payable&Receivables
Brown's Feed Inc.
08.2022 - Current
Teacher's Aide
Central Valley Academy
09.2019 - 08.2022
Counter Staff
Sorrento Pizzeria
08.2018 - 08.2019
Certified Nursing Assistant
Valley Health Services
04.2017 - 02.2018
Direct Support Professional
Herkimer ARC
07.2010 - 02.2014
Cashier
Kmart
06.2009 - 06.2010
Eyecare Associate
Lenscrafters
05.2008 - 09.2009
Sub Unit Prep
Sorrento Pizzeria
09.2007 - 09.2008
Cashier
Cristianos Pizza
09.2006 - 09.2007
Cashier
Mrs. Shake
04.2004 - 06.2008
Some college (No degree) - Early Childhood Education
Herkimer County Community College