Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Robens Joseph

Brockton,MA

Summary

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Territory Sales Representative

WURTHUSA
Boston South Shore area
08.2024 - Current
  • Work and engage with decision makers through cold calling and prospecting
  • Manage a territory by making daily calls (8-12) with dealerships, collisions, and automotive repair facilities
  • Develop and implement a strategic sales plan to increase revenue and market share within the assigned territory
  • Build and maintain solid relationships with customers, identifying their needs and providing tailored solutions
  • Collaborate with cross-functional teams to ensure customer satisfaction and resolve any issues or concerns
  • Provide value added services such as ordering product, inventory management, and problem solving
  • Showcase the quality of WURTH products and services through presentations and demonstrations

Route Sales Representative

UNIFIRST Corporation
Boston, MA
08.2018 - 08.2024
  • Handle 30+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
  • Trained new employees in how to use the Company software (ABS), entering customer data and organizing customer interaction logs
  • Supply customers with the products they need in the amounts they order on their regularly scheduled delivery day
  • Demonstrated exceptional customer service skills by resolving customer inquiries and ensuring customer satisfaction
  • Consistently met and exceeded monthly sales targets, resulting in a 20% increase in revenue
  • Built and maintained strong relationships with clients, resulting in a 30% increase in customer retention

Special Event security officer

Securitas MCCA
Boston, MA
04.2018 - 08.2018
  • Attends Roll Calls on a daily basis, taking notes when required, reading all department directives, informational flyers, etc
  • Provides clear directions and information regarding policies to visitors and staff
  • Assists with Event security as required or directed by Public Safety Supervisors and Managers
  • Report all incidents, accidents, and / or medical emergencies immediately to Public Safety Supervisor or designee

Kitchen Supervisor

Las Vegas Express Restaurant
Mattapan, MA
08.2017 - 03.2018
  • Supervise and assist the restaurant staff on a daily basis
  • Assist with processing the daily cash sheets in conjunction with other supervisors and managers
  • Working with others supervisors to coordinate all aspects of stock deliveries and keeping accurate and up to date records
  • Responsible for the stock storage areas, ensuring they are secure, neat and clean at all times

Radio Operator

United Nations (Minustah)
P-au-P, Haiti
06.2015 - 02.2016
  • Kept track of employees’ calls to make sure that their messages were reordered, logged and disseminated in compliance with the UN procedures and protocols
  • Monitored security conditions to ensure the safety of employees while conducting the UN work in different locations
  • Informed employees about security precautions by using internal radio broadcast so that they all can be aware of the security conditions on the roads as well as at the given locations
  • Debriefed staffs during shifts changed in order to give them critical information they needed for carrying out their shifts
  • Trained new employees on how to use certain equipments to give them necessary knowledge and skills to carry out their duties

Technician

NATCOM S.A
P-au-P, Haiti
11.2013 - 05.2015
  • Monitored clients’ calls or equipments problems by using company software to increase customers’ satisfaction
  • Proposed plan to expand the hardware system to improve the standard of service delivered to the customers
  • Monitored the quality of the network to ensure the highest performance available to the customers
  • Planned to deploy services for new nodes
  • - Configure, integrate, expand, update version for NSS equipments
  • Ensured network safety and security in order to prevent hackers to do any potential damage to the company

Education

Certificate - Human Services

Catholic Charities
Boston, MA
12.2016

Associate Degree - Telecommunication

HAITI TEC
P-au-P, Haiti
07.2013

Certificate of Course Completion - CCNA Discovery Module I

Cisco Networking Academy (Haiti Tec)
P-au-P, Haiti
07.2011

Skills

  • Product Knowledge
  • Account Servicing
  • Upselling techniques
  • Product Demonstration
  • Sales Techniques
  • Cold-calling
  • Customer Engagement
  • Problem-solving abilities
  • Sales Traini
  • Ability to engage and connect with customers
  • In-depth knowledge of products/services
  • Effective product recommendations
  • Upselling opportunities

Languages

French
Native/ Bilingual
Haitian Creole
Native/ Bilingual

Certification

  • WURTHUSA sales Training

Timeline

Territory Sales Representative

WURTHUSA
08.2024 - Current

Route Sales Representative

UNIFIRST Corporation
08.2018 - 08.2024

Special Event security officer

Securitas MCCA
04.2018 - 08.2018

Kitchen Supervisor

Las Vegas Express Restaurant
08.2017 - 03.2018

Radio Operator

United Nations (Minustah)
06.2015 - 02.2016

Technician

NATCOM S.A
11.2013 - 05.2015

Certificate - Human Services

Catholic Charities

Associate Degree - Telecommunication

HAITI TEC

Certificate of Course Completion - CCNA Discovery Module I

Cisco Networking Academy (Haiti Tec)

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